Specialist Application Support 80 - 100%
Kanton Zürich
Zürich
Key information
- Publication date:27 January 2026
- Workload:80 – 100%
- Place of work:Zürich
Job summary
Join the exciting digital future of the Justice System! Engage in a unique work environment with great team dynamics.
Tasks
- Ensure smooth operation of various applications like GINA and SiMed.
- Provide first-level support and train users on application features.
- Collaborate on application enhancements and manage device inventory.
Skills
- Completed IT/commercial education with strong IT affinity required.
- Experience in application support and familiarity with ticket systems.
- Proactive, reliable, and excellent communication skills essential.
Is this helpful?
Support the digital future of the correctional system!
Do you enjoy working in interdisciplinary teams and want a non-routine work environment? Would you like to accompany an organization in transition and actively support the digital transformation?
As a Specialist Application Support, you play an important role in the introduction and operation of various specialist applications in our institutions of correctional services and reintegration (JuWe). The main workplace for this position is in Altstetten, with regular assignments on site in our 12 institutions in the canton of Zurich.
What to expect
You ensure the smooth operation of our specialist applications, including:
- Electronic case and file management (GINA)
- Electronic medical record (SiMed)
- Smart Prisons (SMAZH)
- Security support system (SiSu)
You will work closely with the institution staff on site, the specialist application managers, and the technical application managers. In addition, you are part of an organization that takes social responsibility.
Sounds interesting? Then please read on to learn more about this versatile, challenging, and exciting position.
About us
Correctional Services and Reintegration (JuWe) is part of the Directorate of Justice and Home Affairs of the canton of Zurich and employs around 1,400 staff with diverse professional profiles. We are responsible for penal and measure enforcement as well as the implementation of various types of detention. For JuWe employees, the successful social reintegration of offenders and the prevention of recidivism are of particular importance.
Your area of responsibility
- You take over first-level support for all specialist applications, analyze malfunctions and user inquiries, and resolve them independently or coordinate further processing with the respective specialist application managers, specialist users, and internal IT departments
- You are the contact person for specialist users and act as a link between them, the specialist application managers, and internal IT departments. You support specialist users with questions and train them in advanced functions of the specialist applications
- You take an active role in knowledge transfer. You create instructions, training materials, and develop, plan, and conduct training sessions in coordination with the specialist application manager
- You support the professional development of the specialist applications, receive change requests from end users, accompany the implementation of new functionalities, test them, and assist in adapting operational processes
- You are responsible on site for device management, commission devices, coordinate and arrange repairs of defective devices, and maintain the device inventory
The challenge suits you if you
- Have completed training in IT or commercial fields with a strong IT affinity
- Have experience in application support or a comparable function
- Have experience with ticket systems (ServiceNow)
- Are reliable, curious, and proactive, open to people, willing to get involved, and work solution-oriented and independently in a team
- Have a clean record (no entries in the criminal or debt register)
- Have very good German skills (C1)
- Are willing to travel and ready to work alternately in the institutions you support in the canton of Zurich (driver's license category B is an advantage but not mandatory)
What makes this position special
- We offer you a demanding, interesting, and versatile activity in a dynamic and extraordinary work environment
- You work with a motivated team in an interdisciplinary environment
- We offer the possibility of mobile work (if the work allows)
- You can expect employment conditions according to cantonal guidelines
Your application
Take the next step in your professional career with us and send us your application via our online tool. We look forward to receiving your dossier!
Do you have any questions? Tabea Mersiovsky, team leader of specialist application support, is happy to assist you at 043 257 60 78. Questions about the application process can be answered by the Recruitment & Assessment team at 043 258 34 59.
JuWe uses an online assessment as part of the application process. More information about our recruitment process and employment at JuWe can be found at Working at JuWe | Canton of Zurich (zh.ch).
