Employee: Member Care 60-80%

The Unia is the largest union in Switzerland. With our approximately 175,000 members and 1,200 employees, we are committed to fair working conditions and a social Switzerland. This dynamically and successfully. Would you like to engage in a good cause? Let's get to know each other.

For the individual support of members in the Service Level 1 / Competence Center Professional Contributions (SL1 / KPZ-BB) team of the Aargau-Northwest Switzerland region, with a workplace in Basel, we are looking for a:

Employee: Member Care 60-80%

Your responsibilities

• Member administration (admissions, departures, changes, explaining Unia services, etc.)
• Calculating and paying out professional contributions of members
• Providing simple labor, social security, and contract law information at the counter, as well as conducting promotional conversations and recruiting new members for Unia
• Outbound: Member retention and satisfaction surveys & telephone recruitment of new members through outbound calls
• Maintaining contacts and documenting outbound calls & follow-ups in the CRM system
• Active participation in political union activities
• Occasional assignments in the field for member recruitment

Your qualifications

• Successfully completed commercial training (EFZ) or equivalent training with at least 3 years of professional experience 
• Experience in customer consulting and outbound is desirable
• Very good German language skills in spoken and written form, as well as in at least one of these foreign languages: French, Italian, Spanish, or Portuguese
• Friendly and competent demeanor
• Strong communication skills and enjoyment of telephone contact
• Knowledge of individual and collective labor law as well as foreign law is an advantage
• Experience in debt collection is an advantage (not mandatory)
• Interest in the Swiss social security system as well as Swiss union politics
• Independence, initiative, good self-management, and willingness to perform
• You are resilient, flexible, a team player, and maintain a solution-oriented working style 
• You have an interest in union and social policy issues

What we offer
Unia, as a model employer, focuses on progressive working conditions and good social benefits. Among other things: at least 5 weeks of vacation, a fair salary, and attractive parental leave. We support part-time work. This also includes the ability to balance work and family. In addition, we promote your development potential. Look forward to a respectful, collegial, and lively environment.

Are you interested?
Send us your complete application dossier!
Your questions about the position will be gladly answered by our Head of Staff, Anja Bekcic, at +41 61 695 93 50.