B2B Customer Support Advisor

Thanks to more than 2,200 employees, we are a key player in mobility in the Geneva region, working daily in the service of the community.
In order to improve the daily life of as many people as possible, we are constantly developing. That is why at Geneva public transport, we rely on our talents and why not soon on you?
We are committed to offering all our employees:

• a flexible and innovative working environment
• dynamic and evolving career prospects
• attractive social conditions

With us, everyone is welcome and we are convinced that your place is here. Are you ready for this new experience? Then join us!

As part of the development of the "Marketing, Sales and Communication" field, we are advertising the following position:

B2B Customer Support Advisor at 100%

Your mission

You will be the privileged contact person for companies and institutions for commercial follow-up and to respond to first-level requests (information, complaints, tariff offers, platform support, administrative and financial controls related to sales transactions) received by phone or email. You will carry out all B2B/B2G sales operations and guarantee impeccable customer service adapted to the different contact methods used (phone, mail, direct contact).

Your main responsibilities

• Analyze the need with empathy, provide an appropriate response and properly handle requests,
• ensure the administrative follow-up of commercial contracts concluded by customer managers as well as requests arising from after-sales,
• carry out financial and administrative checks of sales transactions in the B2B/B2G network, using available IT tools,
• prepare tariff offers/contracts and ensure their commercial, operational and accounting follow-up.
• enter all activities related to the customer portfolio into the CRM,
• train managers in the use of platforms.

Your profile

• Commercial employee CFC / sales or equivalent qualification,
• 3 years of professional experience in sales and customer advice in a service company (e.g. transport, travel, tourism),
• excellent interpersonal skills and interest in a "customer-oriented" service,
• motivation for sales,
• ease in using IT tools (SAP an asset),
• excellent command of the French language both written (writing and spelling) and spoken, B2 level certified in English, knowledge of a third language is desirable,
• very good geographical knowledge of the canton of Geneva and the region,
• strong interest in the public transport sector and mobility in general,
• mastery of transport tickets and services offered for sale.

Are you interested?

We hope this position will spark your curiosity and make you want to contribute to the deployment of our multimodal strategy which defines the overall vision for long-term mobility! We strive to minimize our environmental impact, which is why we only accept complete applications received through our recruitment platform.