Service Employee with Main Responsibility for CRM 80-100%

About the job

• Contact person for D365 CRM at the Department of Computer Science – link between the umbrella organization and the Department of Computer Science
• First-level support for D365 CRM for employees at the Department of Computer Science
• Maintenance and strategic further development of address management and stakeholder management (e.g., target group selections, segmentations, duplicate cleaning, maintenance of interest fields)
• Administration and coordination of CRM events and campaigns in cooperation with marketing, continuing education, research, and training
• Training and coaching of employees in the department in handling D365 as well as documentation of processes and use cases
• Close coordination with the Head of Services and Department Development on strategic CRM projects
• Administrative tasks related to address maintenance, mailing preparation, and creation of simple reports
• General administrative tasks in the area of services
• Support in planning and coordinating room occupancy/room management on the Zug-Rotkreuz campus
• Support in planning, preparation, execution, and follow-up of events
• Practical supervision of apprentices from summer 2026

• Completed training in commercial, media technology, or computer science fields
• You bring several years of professional experience in one of the following areas: administration, operational support in customer management
• Experience in the use and maintenance of CRM systems, ideally Microsoft Dynamics 365
• Strong service orientation, hands-on mentality, and communication skills in dealing with various departments
• High social competence, well-organized, structured and independent working style, as well as enthusiasm for digital processes and continuous improvement
• Networked and creative thinking as well as the ability to work in a dynamic and complex university environment
• Organizational talent, teamwork skills, and reliability
• Good Excel skills
• Practical or vocational trainer course (or willingness to complete one)

• Interesting and responsible tasks in a committed team
• Open, team-oriented work culture in a dynamic university environment
• Central workplace at Rotkreuz train station

Rahel Baumann
Head of Services
rahel.baumann@hslu.ch

As the largest educational institution of the six Central Swiss cantons, the Lucerne University of Applied Sciences and Arts is at the pulse of the times with its offerings. Forward-looking and innovative, nationally and internationally, we impart knowledge. Join us and become part of our shared, sustainable future.