Supervisor Customer Support 80-100% (m/f/d) Job in Rapperswil, St. Gallen, CH

About the job

Every day we work hard to make small business owners more successful. Sounds ambitious? It is. That's why we need your help.

We represent the philosophy that every company should be able to afford high-quality and efficient software solutions. That is why bexio is today the leading provider of web-based business software for small businesses.

We are still on an expansion course and count over 100,000 customers, over 7,000 fiduciary partners, and more than 150 employees. To continue growing, we need strong support!

As a supervisor, you are the anchor point at our support front. You not only ensure smooth operations but are in the thick of things when it gets critical. You ensure that customer inquiries by phone and ticket are answered quickly and with the best quality, while always keeping key figures such as response times and service levels under control.

Supervisor Customer Support 80-100% (m/f/d)

What to expect from us:

• You organize the daily business, create schedules, maintain the hotlines, and take over the early and regular triage of new tickets.
• You actively participate in daily business and help out yourself on the phone and in the ticket system during high volume.
• You don’t hide behind numbers but lead by example and show the team through your daily actions what excellent support means.
• You analyze daily key figures, initiate measures, and optimize processes in consultation with the team management to increase customer satisfaction and efficiency.
• You act as an important contributor for the product and development team and translate customer insights into concrete ideas for further development of our product.

What we expect from you:

• You have completed vocational training or education, preferably in business administration, retail, or contact center environment.
• You bring several years of professional experience, at least 2–3 years in customer care or support at a company with a large customer base.
• You are known for your pronounced organizational talent, efficiently planning resources and quickly setting the right priorities even with many waiting calls.
• You are an absolute practitioner, keep a cool head in stressful situations, and manage inquiries efficiently and with high quality.
• You easily keep an overview, have drive, and an authentic personality that gladly takes responsibility on the front line.
• You are strong in communication, proactively seek conversation in case of problems, and build sustainable relationships with customers and employees.
• You present ideas concisely, master written communication confidently, and have very good German and good English skills (French is a plus).

What you can expect from us:

• Work smart: Flexible working hours are the order of the day with us. In addition, you choose the ideal workplace for your tasks whenever your work allows it.
• Fair salary: You do good work, we provide appropriate pay.
• You are important - The heart of our company is the employees. That is why we treat each other respectfully and straightforwardly. In addition, we give you the freedom to develop personally in a positive working environment.
• Team first: A good team delivers even better work. That is why we regularly organize employee events to strengthen cohesion.
• Healthy employees: We are well when you are well. Therefore, we promote a balanced work-life balance with sports and relaxation offers.
• More than necessary: bexio covers the larger premium share of the pension fund for you. In addition, we offer an individual choice program tailored to you and your life.
• You can benefit from favorable mobile subscription conditions.

What else you should know about us:

We are a young dynamic company that works together as a team to make a great product even better. You are right with us if you want to work with us in a lively scale-up atmosphere on this ideology and love the web and its possibilities. With us, there is room to develop personally and professionally in a positive working environment and to give your ideas the necessary freedom.

Sounds good? Then apply directly online via the following link. For the sake of the environment, please refrain from paper applications – a digital form is sufficient.

We look forward to hearing from you!