Customer Service Team Leader

Schmerikon

Key information

Publication date:09 December 2025
Workload:100%
Place of work:Schmerikon

Job summary

Join our family-run company with 45 years of excellence in precision plastic parts. Enjoy a supportive environment with opportunities for growth.

Tasks

Lead the customer service and export team to ensure efficient order processing.
Coordinate closely with internal interfaces and act as a contact for customers and authorities.
Maintain customer portals and oversee forecasts and framework contracts.

Skills

You need a commercial or technical background with further training in business administration.
Experience in order processing with SAP S/4HANA.
Strong communication skills in German and English.

Is this helpful?

For over 45 years, our internationally active family business has stood for the highest quality and innovation in the production and assembly of high-precision plastic parts and complex assemblies, especially for customers from the industrial and medical technology sectors. At our modern location in Schmerikon, we rely on technical know-how, continuous development, and a family-like working environment.

To strengthen our supply chain area, we are looking for a committed, strong leadership, and customer-oriented personality as:

Customer Service Team Leader

Responsibilities

In this central role, you lead our customer service and export team both professionally and personally and ensure efficient order processing. You coordinate all processes with your team and work closely with internal interfaces, serving as the contact person for customers, freight forwarders, and authorities. Additionally, you are responsible for maintaining customer portals, monitoring forecasts, and framework agreements. As the process owner, you ensure the sustainable implementation and further development of our standards.

Requirements

You have a commercial or technical basic education, supplemented by further training in business administration or a similar field. Several years of professional experience in order processing, knowledge of SAP S/4HANA, and initial leadership responsibilities are required. You work in a structured manner, act solution-oriented, communicate clearly, and keep an overview even in hectic situations. Very good German and English skills complete your profile.

We Offer

With us, you can expect flexible working hours, a modern infrastructure at a high technical level, and a good working atmosphere. We place great value on professional and structured workflows and well-trained employees. Therefore, we support you in further training and promote your professional development. With us, you can look forward to a beautiful workplace with many extras, such as our staff restaurant, free parking spaces, and much more.

Have we sparked your interest? Then take your chance and submit your complete application documents via our online application tool.