Customer Service Management (m/f/d) 100%

About the job

Customer Service Management (m/f/d) 100%

Welcome to Elis – your next career step in a sustainable, international environment

As a pioneer in the circular economy, we offer sustainable solutions for our customers in 30 countries worldwide. With around 1,100 employees and 17 locations, we are the market leader in Switzerland. Our corporate culture is based on the values of respect, integrity, responsibility, and role model – they guide our daily actions.

We are looking for reinforcement from now or by arrangement at our newly acquired location in Münsterlingen for a versatile position as:

Customer Service Management (m/f/d) 100%

We offer

🚘AMAG - Fleet discount and Avia fuel card

Receive discounts on new cars at AMAG as well as an affordable fuel card from Avia

👥Teamwork

Lived teamwork with flat hierarchies as well as agile working and decision-making methods

💰Elis for all, from 50.00 CHF

Benefit from attractive offers from the "Elis for All" program starting at CHF 50.–

📱Sunrise and Salt

Benefit from discounted conditions at Sunrise and Salt

🔒 System-relevant and crisis-proof

Due to our system-relevant service, we are a secure employer even in times of crisis

Your area of responsibility

Leadership and further development of the customer service team of 5 employees

Ensuring high service quality and customer satisfaction

Optimization of processes and interfaces to sales, production, and logistics

Implementation of new customers together with sales and key account management

Processing, coordination, and clarification of escalations and complex customer concerns including negotiation of contract extensions or adjustments

Monitoring and reporting of relevant KPIs

Participation in projects for digitalization and automation in customer service

Involvement in the integration of the location into the Elis structures

Member of the location management team

Close cooperation with the site management and other departments

Your profile

Completed commercial training or studies with a focus on communication, business administration, or similar

Several years of leadership experience in customer service or a comparable function, e.g., in sales / distribution

Strong communication and conflict resolution skills

Structured and solution-oriented working style

Experience with CRM systems and digital tools

Very good German skills, French skills are an advantage

Would you like to transfer the Münsterlingen location into the Elis Group structures and actively participate in shaping a new location? Then Ms. Marion Gabi looks forward to receiving your application by e-mail at marion.gabi-ext@elis.com.

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Contact information

Your official name is the name that appears in your official documents.

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Contact information

Your official name is the name that appears in your official documents.