System Engineer Operations (80-100%)

About the job

We ensure that IT simply works for our customers.

At iSource, we take responsibility for our customers' IT so they can focus on their core business. We operate, stabilize, and sustainably develop IT environments.

In this role, you take on a central position: You manage your own customer portfolio, actively develop their environments, and ensure that requirements turn into sustainable solutions.

What makes this role special

• Responsibility for your own customer portfolio with direct impact
• Combination of operations, engineering, and customer work
• Opportunity to actively shape standards, processes, and automations
• Use of modern technologies including AI in daily operations
• Close collaboration within the team and with customers on equal footing

What to expect from us

Lead Engineer role for your customer portfolio

• Technical main responsibility for assigned customers (including deputizing)
• Comprehensive support and continuous development of IT environments
• Close cooperation with engineering and service management for holistic customer care

Handling customer concerns

• Analysis, prioritization, and sustainable resolution of incidents, requests, and changes
• Structured fault analysis and troubleshooting across multiple system levels
• Ensuring high service quality and stable customer environments

Direct exchange on site with the customer

• Occasional assignments directly at the customer
• Insight into the real use of IT environments in everyday work
• Opportunity to understand and further develop solutions directly in the customer context

Further development, standardization & automation

• Identification of optimization potentials in customer environments and processes
• Standardization of recurring procedures
• Automation to increase efficiency and quality
• Use of AI in daily operations
• Identification of AI use cases in ticket processing and operations
• Co-design and implementation of automations supported by AI
• Active further development of the team's working methods through new technologies

Projects

• Participation in projects and independent implementation of subprojects
• Support in the introduction of new solutions and services

What you bring

• Training in computer science (system technology / platform development)
• Several years of experience in IT operations or system engineering environment
• Solid knowledge of Microsoft technologies (M365, Azure) and infrastructure
• Experience in troubleshooting and dealing with complex system landscapes
• Initial experience in automation, standardization, and new technologies (e.g. AI)
• Customer-oriented thinking and clear communication
• Independent, structured working style and sense of responsibility
• Driver's license category B
• Very good German skills as well as good English skills

What we offer

• An environment where you can take responsibility and help shape things
• Exciting and diverse customer environments
• A team with strong cohesion and active knowledge sharing
• Room for professional and personal development
• Modern working methods with flexibility and personal responsibility

Interested?

We look forward to hearing from you!

We place great value on direct exchange and preferably consider direct applications.