Receptionist

About the job

Company Description

One of Switzerland's finest luxury hotels, The Woodward, Auberge Resorts Collection is set on the crystal
blue shores of Lake Geneva. A sanctuary that seamlessly integrates home comforts with luxurious sophistication at the city's most exclusive address. From the grandeur and beauty of its belle epoque facade to opulent interiors, The Woodward frames 26 exceptional suites mirroring the sublime natural beauty on its doorstep with their own unique character and design. Discover two floors dedicated to wellness, a vibrant social scene, and three exceptional dining experiences curated by The Bastion Collection, including Geneva's only two Michelin-starred restaurant, L'Atelier Robuchon.

Job Description

Placed under the directives of the Front Office Manager, you will be responsible for welcoming, advising, and informing hotel guests throughout their stay. As a Receptionist, you are an ambassador of the luxury service offered to our clientele. Your daily tasks will be as follows:

• Ensure the reception of guests according to established procedures and standards.

• Carry out cash operations, check-in and check-out of guests according to established standards.

• Provide a warm and personalized welcome to each guest taking into account their habits and companions.

• Present the hotel services and promote them to different clients.

• Accompany the guest to their room and hand over the keys.

• Ensure optimal service quality throughout the stay and anticipate guest requests.

• Prepare the guest invoice and explain it to the guest upon departure.

• Manage the reservation service email inbox and take reservations in the absence of the concerned service.

• Handle received emails (acknowledgments, responses, follow-ups, etc.).

• Manage the telephone switchboard.

• Ensure that the hotel lobby is always clean and properly arranged.

• Make wake-up calls according to established standards.

Job Benefits:

• A luxurious work environment on the shores of Lake Geneva
• A warm and dynamic atmosphere
• A human-sized team
• Discounts at our The Woodward points of sale
• Uniform provided and maintained
• Preferential rates on nights within the Auberge Resorts group

Qualifications

• Experience: You hold a diploma from a hotel school or equivalent and have two years of experience in a similar position in a 5-star and Palace establishment.
• Personality: You enjoy working in a high-end environment where detail makes the difference, and you excel in human relations thanks to your sense of hospitality.
• Languages: Must speak, read, and write French and English. A third language would be a plus.
• Availability: As soon as possible.

The teams of The Woodward Geneva are waiting for you to live an exceptional experience!

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are
best loved because we are intimate, stylish, soulful and deeply personal.