Technical Clerk Returns & Repairs 100%

We are confident. For almost 50 years, we have been committed as a growing family business to protecting people – at the workplace, in institutions, social facilities, and at home. For this, we develop innovative products, offer high-quality solutions from renowned partners, and plan comprehensive safety concepts for construction projects. Our drive is to contribute to the safety and confidence of our fellow human beings.

• Ensure a professional and traceable returns and repair process as well as perform expert and timely lock repairs
• Acceptance and execution of repairs as well as preparation of cost estimates
• Perform express repairs in-house or on-site at the customer
• Handling of lock modifications
• Processing returns to suppliers and ensuring information feedback to sales regarding billing to the customer
• Contact person for customers, product managers, and employees on technical questions
• Monitoring and follow-up of repair cases as well as closing support cases including invoicing
• Execution of repairs including documentation to identify product defects
• Incoming inspection of material returns from trade, projects, or supplier repairs
• Assistance in the production of construction orders according to quality specifications using four-eyes control of manufactured products
• Ensuring interfaces to logistics, purchasing, sales, and product management
• Preparation of shop floor meetings including creation of returns statistics

• Completed technical, mechanical, or electrical training
• Experience in handling and performing repairs and warranties
• Commercial training is an advantage
• Confident German skills; French and Italian are an advantage

You bring with you:

You quickly understand existing processes and show initiative to improve them if necessary. We are looking for an experienced technician who has a strong sense of quality and responsibility. In addition, you are characterized by your independent working style and understand how to set priorities both correctly and sensibly.

• A versatile and demanding area of responsibility with corresponding responsibility in a motivated environment in a future-proof industry
• Committed, collegial, and motivated team
• Interesting activity with scope for design and development opportunities
• Comprehensive onboarding and modern infrastructure
• Flexible working hours and 5 weeks of vacation (from 50 years: 6 weeks)
• Family atmosphere in a helpful team
• Office in a central location in the emerging Zurich West district

Now it’s your turn and we look forward to your application!