INSPIRE PROGRAMME - Rooms

The Fairmont Monte Carlo is a luxury hotel located in the heart of the Principality of Monaco. It features 596 rooms, suites, and residences as well as four restaurants, three bars, a Fitness Center, a Spa, two swimming pools, Room Service, and a Catering service.

The Inspire program offers promising hotel talents the unique opportunity to immerse themselves in hotel operations alongside the best professionals in the industry. As an Inspire Accommodation participant at the Fairmont Monte Carlo, you will develop in-depth expertise in various aspects of Accommodation Management, discovering diverse areas such as Housekeeping, Reception, and guest relations (House Manager).

You will take on responsibilities as a Supervisor, allowing you to acquire valuable skills in team management, organization, and exceptional service. This program is a true gateway to develop your talents and become an integral part of creating unique and special memories for our guests.

As part of the Inspire program, the candidate will lead a professional project over a period of 12 to 18 months, related to the services in which he/she will evolve. This project will be defined with the supervisory team and must contribute to the improvement of operations or the guest experience.

General missions:

• Consistently provide professional, friendly, and engaging service
• Lead by example and apply LQA technical and emotional standards
• Commit to the quality of service, discretion, and absolute honesty
• Strictly comply with hygiene and safety regulations
• Respect the department's policies, procedures, and service standards
• Adhere to all safety policies
• Perform any other assigned tasks

Specific Housekeeping missions:

• Inspect rooms according to hotel standards
• Coordinate guest activities and requests
• Coordinate reception requests and priorities
• Coordinate room statuses with reception
• Inspect floors, offices, storage, and equipment
• Control and supervise arrivals, VIP turndowns in coordination with floor inspectors
• Serve as liaison between room staff and hierarchy
• Actively participate in total quality approach development, including improvement proposals
• Provide superiors with necessary information for smooth department operation
• Always be aware of team progress
• Inform floor staff of corrective actions to be taken when inspections reveal deviations from standards

Specific Reception missions:

• Welcome guests and handle their arrivals and departures according to chain standards
• Manage guest disputes, react quickly, record and notify appropriate departments
• Promote hotel services (restaurants, bars, spa, etc.)
• Assist guests with hotel facilities in an informative and helpful manner
• Assign rooms based on guest preferences and loyalty program
• Ensure promotion of the loyalty program
• Follow up on complaints
• Lead by example and apply LQA technical and emotional standards
• Offer additional equipment and services
• Internal communication: create sparkles

Specific Guest Relations missions:

• Represent General Management at all hours
• Handle decisions, responsibilities, and follow-ups normally managed by management during their absence
• Supervise hotel lobby activities (Concierge, Bellhops, Valet, Reception, Lobby Ambassador)
• Supervise proper preparation and follow-up of operational activities
• Manage VIP guest welcomes and escorts (Meet & Greet)
• Maintain constant relational follow-up with guests during their stay: satisfaction, departure (EasyWay)
• Communicate guest comments received on the Trust You platform
• Respond to guest comments on the Trust You platform
• Respond to guest requests via digital communication (EasyWay)
• Register guests in the ACCOR loyalty club: ALL (ACCOR Live Limitless)
• Create Sparkles
• Manage various guest complaints - Write the logbook – follow up on guest complaints
• Manage daily credit limits for the hotel with follow-up with guests
• Ensure colleagues on the ground respect procedures
• Ensure good condition and cleanliness of public areas by delegation
• Inspect rooms reserved for TOP VIPs
• Ensure creation and follow-up of insurance files (cars, personal, and equipment)
• Manage resolution of car accidents • Manage employee work accidents in the hotel before security and/or firefighters arrive, when the department head is absent
• Ensure compliance with hygiene and safety standards
• Be available for any requests from General Management and handle them discreetly
• Manage Night Director replacements

• Graduate of a recognized hotel school or university for more than 2 years
• Minimum one year experience in an Accommodation department
• Minimum 6 months experience in supervision
• Experience in a 4* or 5* hotel is an asset
• Fluency in French and English (reading, speaking, and writing) – Italian is a plus
• Flexibility, adaptability, and stress resistance
• Willingness to work day and night shifts
• Excellent communication skills
• Teamwork oriented
• Customer service oriented
• Organized, rigorous

• Meal allowance
• Transport allowance
• Company health insurance with 50% coverage by the social fund
• Discounted rates within the hotel (restaurants, hairdresser, spa, etc.)
• Discounted rates in Accor group hotels