AccorHotel
Bern
Yesterday
Front Office Manager (m/f/d)
- 24 February 2026
- 100%
- Bern
Job summary
Kursaal Bern AG offers diverse services in hospitality and entertainment. Join a vibrant team focused on quality and growth.
Tasks
- Oversee front and back office operations ensuring smooth processes.
- Lead and develop the front office team with clear guidance.
- Collaborate closely with booking, revenue, and housekeeping teams.
Skills
- Years of experience in brand hotels, preferably at Accor.
- Strong knowledge of hotel IT systems like Opera Cloud.
- Efficient, structured, and entrepreneurial in approach.
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About the job
Company Description
Kursaal Bern AG is a versatile service provider in the congress, hospitality, and entertainment business. With our unique all-in-one offering – congress center, 4* Superior Swissôtel (163 rooms),
restaurants & bars as well as the Grand Casino Bern – we offer a lively, diverse environment between the national market and international branded hotels.
Job Description
As Front Office Manager, you lead the heart of our hotel. You are operationally and strategically responsible for the entire front office and back office area, ensure the highest service quality according to Swissôtel and Accor standards, and develop your team with clarity, appreciation, and by setting an example.
- Overall responsibility for organization, processes, and smooth operations in the front and back office
- Leadership, coaching, and development of the front office team including deployment and cost planning
- Close collaboration with internal interfaces such as booking, revenue, housekeeping, events, F&B
- Participation in budgeting, target setting, and monitoring of department results
- Active presence in daily operations and assignments as Manager on Duty
Qualifications
- Several years of professional experience in branded hotels, ideally within the Accor Group
- Leadership experience in a comparable position (Front Office / Rooms Division)
- Very good handling of hotel IT systems, especially Opera Cloud
- Solid knowledge in front office management, quality management, and revenue management
- Very good German and English skills, French is an advantage
- Structured, resilient, and efficient – even in busy situations
- Entrepreneurial thinking, responsible, hands-on, and team-oriented
- Communicative, reliable, and confident in appearance
Additional Information
- A responsible leadership position in a renowned 4* Superior city hotel
- A lively, appreciative environment with short decision-making paths
- The opportunity to actively shape and set impulses
- Modern employment conditions and attractive social benefits
- Discounted employee meals as well as fringe benefits on site
- Development and career opportunities within our company and the Accor Group
