Customer Service Agent
Publication date:
23 May 2025Workload:
100%- Place of work:Gubelstrasse, 6300 Zug, Switzerland
Job summary
SGS, the leader in inspection and certification, ensures quality globally. Join a dynamic team with great benefits and a modern workplace.
Tasks
- Handle client interactions and audit coordination effectively.
- Prepare offers and manage CertIQ database accurately.
- Support back office operations and document management.
Skills
- Experience with administration and client communication preferred.
- Strong organizational and coordination skills essential.
- Excellent communication skills for client relations.
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Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 96,000 employees, SGS operates a network of over2,600 offices and laboratories around the world.
SGS Switzerland has around 200 employees in 6 branches throughout the country that are engaged in ensuring safety, efficiency and quality throughout the entire value chain.
Job Description
Administrative processing :
- Contact person for GBS Team and auditors for CertIQ issues
- Preparation of client’s offers
- Coordination of audits and deadline control / scheduling in CertIQ
- Correct recording in CertIQ database / CRM
- Handling of clients issues
- Contacting clients before and after audits
- Approval of auditors invoices
- Upload of documents to Sharepoint / ePac
- Vacation deputies for other back office employees
Qualifications
What’s in it for you
- Have the chance to develop and build up an area yourself
- Great benefits and a modern workplace
- Be a part of an internationally driven organization with a purpose that will broaden your horizon
Interested? Send us your application and corresponding documents, your earliest possible start date, and your salary expectations by applying through the following link:
Additional Information
What’s in it for you
- Have the chance to develop and build up an area yourself
- Great benefits and a modern workplace
- Be a part of an internationally driven organization with a purpose that will broaden your horizon
Interested? Send us your application and corresponding documents, your earliest possible start date, and your salary expectations by applying through the following link:
