Customer Service Clerk 60% Fixed-Term
Bern
Key information
- Publication date:23 January 2026
- Workload:60%
- Place of work:Bern
Job summary
LOEB AG is an independent Swiss retail company based in Bern. We're seeking a skilled customer service representative now until May 31, 2026.
Tasks
- Welcome customers warmly at the service desk.
- Handle customer inquiries via phone, email, and chat.
- Assist in general administration and logistics tasks.
Skills
- Commercial training or equivalent experience is required.
- Strong customer-oriented and proactive personality.
- Excellent MS Office skills and fluent in German.
Is this helpful?
LOEB AG is an independent Swiss retail company headquartered in a central location in Bern, with additional branches in Thun and Biel as well as the concept store MAGGS in Bern. For our main business in Bern, we are looking for an interested and competent professional immediately or by agreement, fixed-term until May 31, 2026 as
Customer Service Clerk 60%
Would you like to continuously inspire our customers with your professional and service-oriented nature?
Your tasks:
- You warmly welcome our customers at customer service
- You serve our customers professionally (including cash handling)
- You inspire as a host and live this at customer service and the cash registers
- You handle customer inquiries by phone as well as in writing (email/chat)
- You manage the telephone/alarm center
- You professionally handle customer complaints
- You advise our customers about our LOEB club cards
- General administration and office work
- General support of the department and various logistical tasks
Your profile:
- You have completed a commercial basic education or equivalent training (e.g., customer dialogue specialist or retail training with commercial school)
- You have a neat, fashionable, resilient, customer-oriented, open, and proactive personality
- You have very good MS Office skills and are confident in administration
- Confident German language skills in spoken and written form, French and English (any additional language is appreciated by our international customers)
- Flexibility regarding working hours (department store opening hours Monday-Saturday)
Our offer:
- A workplace in the heart of the city of Bern (next to the main train station)
- Attractive employee discounts, staff conditions, and social benefits
- An exciting, varied challenge in a lively environment
- As part of the LOEB family, you realize pride and commitment to achieve shared success for the most personal department store in Switzerland
Would you like to share your passion for customer care with us? Are you a resilient, independent, and team-oriented personality? Then we would like to get to know you.
