International Medical Coordinator

Company Description

Genolier Patient Services is a leader in international medical tourism in Switzerland. With over 25 years of experience, we offer first-class medical care by renowned specialists as well as comprehensive organization of the entire stay. Our network of private clinics includes over 1,750 doctors in 80 different specialties and guarantees medical care at the highest level for patients from all over the world.

Job Description

Job Description:
In this central role, you accompany international patients throughout their entire stay in our clinics. You ensure tailored medical and logistical care – discreet, efficient, and service-oriented. Your task begins with the first contact and includes comprehensive care before, during, and after the patient's stay.

Your Responsibilities:

• Organization and coordination of individual patient stays – outpatient or inpatient
• Close collaboration with medical, administrative, and hospitality-related departments
• Creation of customized medical offers and recommendation of suitable complementary services for direct inquiries or via partners (agencies, consulates, etc.)
• Ensuring a personal VIP reception as well as comprehensive care of patients on site
• Administrative tasks such as invoicing, payment processing, and sending medical documents
• Building and maintaining relationships with international partners and patients and commitment to very high service quality
• Complaint management

Qualifications

• Strong organizational skills, high sense of responsibility
• Degree as MPA, hotel management school, or in a comparable profession in the health or service sector
• At least 3 years of experience in caring for and advising international clients
• Strong communication skills, service-oriented, and familiar with dealing with very demanding international clientele
• Dynamic, proactive personality with high adaptability
• Independent team player with the ability to collaborate across departments
• Fluent in German and English, both spoken and written, and knowledge of French is a must; other languages are an advantage
• Confident handling of MS Office and Outlook

Additional Information

• Dynamic, multicultural work environment
• Exciting activity in a growing corporate group
• Discounted lunch in the staff canteen as well as attractive offers for our employees

Diversity and equal opportunities are important to us. Our positions are open to all qualified applicants, regardless of gender or origin.