Receptionist (M/F/X) Fixed-term Spring 2026

Company Description

Fairmont Hotels and Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in preparation, in 30 countries around the world, stretching from the beaches of Hawaii to the preserved national parks of Canada, through the heart of London and the deserts of the United Arab Emirates.

Fairmont Le Montreux Palace:

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished hotel establishment, a member of the Accor group, the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Possessing an incomparable worldwide reputation characterized by 236 luxurious rooms and suites and one of the most refined gastronomic experiences, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide choice of delights that will satisfy the most demanding palates. The Montreux Jazz Café is the must-visit spot to vibe to the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the MP’s Bar & Grill is a high-end restaurant with a relaxed atmosphere specializing in grilled dishes unmatched in the region, and the Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible lineup of traditional and exclusive cocktails to the rhythm of the best live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation, and beauty.

Job Description

Reporting to the Assistant Manager Front Office, the essential responsibilities and functions of the position include, but are not limited to:

• Consistently offer professional, friendly, and engaging service
• Welcome guests and handle their arrivals and departures according to chain standards
• Accompany guests to their rooms and explain the operation of the hotel and facilities
• Perform billing and cash handling
• Manage and follow up on complaints and ensure communication
• Assist guests and colleagues with their specific requests
• Promote the hotel’s points of sale (restaurants, bars, and Spa)
• Make reservations
• Know how to manage the telephone switchboard and emergency center
• Assign rooms according to guest preferences (profile)
• Ensure promotion of the loyalty program
• Follow up on guest requests (technical, laundry, lost and found, etc.)
• Participate in service briefings
• Lead by example and apply LQA technical and emotional standards
• Apply and master safety rules during critical situations: Think and stay calm, alert as soon as the situation allows – observe to provide as many details as possible during testimony – protect the scene until police arrival
• Commit to the quality of service, discretion, and perfect honesty
• Maintain a professional attitude, be smiling, and keep calm at all times
• Respect ergonomic work standards in health & safety rules, hygiene, and sanitary prescriptions
• Respect the policies, procedures, and service standards of the department and company
• Any other tasks as assigned

Qualifications

• Minimum 6 months experience in a similar position required
• Previous experience in a 4* or 5* hotel is an asset
• Fluency in French and English
• Knowledge of a third language (German, Russian, or Arabic)
• Sense of hospitality and sales
• Knowledge of payment techniques (currencies, credit cards, checks...)
• Good knowledge of computer software
• Knowledge of Opera Cloud software is an asset
• Knowledge of safety rules
• Composure (handling customer complaints and emergency situations)
• Ability to take initiative
• Adaptability / Flexibility

Physical demands of the position (include but are not limited to):

The receptionist is standing 90% of the time and may face temperature variations (open door). The workload of the receptionist fluctuates greatly depending on arrivals/departures and guest requests.

Additional Information

VISA REQUIREMENTS

To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Housing possibility depending on availability
• 1 meal per working day (benefit in kind)
• Discounts in various local businesses
• Preferential rates within the Accor Group, at our points of sale, and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

Additional Information

Our values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support each other and are always united.​

Integrity:
We build trust through mutual respect and authenticity.​

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.​

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for your colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring that your hard work is rewarded with exceptional benefits.