ICT Service Desk Employee

09 March 2026
100%
Permanent position
Chur

Job summary

Join the unique trilingual Canton of Grisons, rich in culture. Experience a vibrant work environment fostering digital transformation.

Tasks

Gather support requests and report issues through various channels.
Forward complex cases to second-level support with clear descriptions.
Analyze and resolve problems, documenting steps clearly.

Skills

Professional training in IT or extensive first-level support experience.
Strong user and service orientation is essential.
Good knowledge of Microsoft Office products is required.

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About the job

Together for Graubünden
The only trilingual canton in Switzerland is diverse in economic, cultural, and political profile. With an area of 7106 km², Graubünden is the largest canton in Switzerland and with 150 valleys, 615 lakes, 140 tourist resorts, and countless days of sunshine per year, it offers a high quality of life. The cantonal administration of Graubünden is as diverse as our landscape.

ICT Service Desk Employee

IT Office | 60–100 % | Chur

Are you ready to contribute to the development of the digital transformation? As an IT service and competence center of the cantonal administration of Graubünden, we support our services with a secure basic infrastructure and state-of-the-art applications. Together with you, we advance the digital transformation of the Canton of Graubünden.

Is IT customer service your profession? For this purpose, as the IT Office, we are looking immediately or by agreement for an ICT service desk employee

Tasks

You collect support requests and fault reports through various channels
You forward more complex cases to second-level support with a clear description of the error
You analyze and solve problems, documenting the various steps in an understandable way
You keep track of support requests and ensure they are processed accurately
You prepare and keep up-to-date clear instructions for users as well as documentation for the team

What we expect from you

Training or professional development in IT or several years of experience in first-level support
High user and service orientation
Good knowledge of Microsoft Office products
Structured, team- and solution-oriented working method
Good knowledge of spoken and written German

We look forward to receiving your online application and are happy to get to know you.

Do you have questions? Feel free to contact us!

Roman Aebli, Head of ICT Customer Service: 081 257 30 95
Heinz Patt, Head of Personnel: 081 257 31 71

We only accept direct applications. We will not consider requests from placement agencies.

Application deadline: March 26, 2026