Rotating Night Receptionist M/F/X

About the job

The 5-star hotel "L’Isle de Leos MGallery Hotel Collection Wellness & Spa" is located in the heart of the historic and tourist center of L’Isle-sur-la-Sorgue, a tourist town of 30,000 inhabitants renowned for its canals, art galleries, and 300 antique dealers open all year round.

Equipped with 49 rooms, an exceptional Wellness/Spa area L’Olivier de Leos, a bar, a bistronomic restaurant where refined cuisine meets the warm atmosphere of a traditional Provençal brasserie, and reception and seminar spaces, this unique establishment aims to be the symbol of a new form of city center hospitality.

The hotel positions itself as a large charming guesthouse focused on well-being that welcomes each client "like a friend" but also as a living place that tells and brings to life the spirit of L'Isle-sur-la-Sorgue and Provence.

The hotel operates in connection with the Domaine de Leos, a 41-hectare wine and olive oil estate that markets remarkable, multi-awarded products acclaimed by the greatest French chefs.

The hotel offers its clients multiple exclusive and high-end services inside the hotel, in the Domaine de Leos, in the town (all cultural and tourist offers of the town are accessible on foot), in the nearby region (Luberon, Mont Ventoux, Alpilles, and Avignon), and in Provence.

Committed to an ambitious civic and ecological approach, the hotel, which is 82% energy autonomous and has been awarded the BDM Gold label (Mediterranean Sustainable Building), defines itself as an "Eco-hotel" thus guaranteeing its clients an optimal level of energy and environmental quality.

Through the seasons, by the fireside or on the banks of the Sorgue, between relaxation, Provençal cuisine, and exceptional moments in this unique place, everyone writes their own experience at Isle de Leos MGallery Collection.

Your future challenges and tasks are multiple:

As a Rotating Night Receptionist, you will be the first point of contact for our clients and embody the image of our establishment and the MGallery Collection brand.

Through your professionalism, sense of luxury, hospitality, and responsiveness, you will contribute to offering a memorable experience to our demanding international clientele, in a setting combining luxury, refinement, and modernity.

Your main missions and responsibilities will be:

• Ensure a warm and personalized welcome to clients to establish a strong relationship with them from their arrival and throughout their stay, aiming to build loyalty;
• Ensure that the welcome meets the quality standards of the establishment and the MGallery Collection brand and strive to provide our clients with a truly unique experience by offering MGallery Magic Moments;
• Perform IT and administrative procedures related to check-in/check-out on the hotel’s computer system;
• Verify client guarantees and reservations;
• Supervise the establishment’s security activities and take necessary measures in case of emergency;
• Ensure the closing of daily accounts and perform end-of-day procedures;
• Maintain smooth communication with day teams to allow a harmonious transition between shifts to guarantee clients a quality welcome and stay;
• Answer phone calls and occasionally take reservations;
• Convey the image of the hotel and the brand by embodying the Heartist spirit in your interactions with clients and colleagues;
• Promote our ALL loyalty program offering a multitude of benefits to our clients;
• Know the services offered by the hotel, inform clients upon request, encourage them to use them, and offer to make reservations;
• Respond efficiently and courteously to various client requests, whether restaurant reservations, show tickets, tourist visits, tourist activities, or other specific needs. Ensure follow-up of these requests to guarantee satisfaction;
• Keep client databases up to date with relevant information to personalize their experience;
• Carry out various projects assigned by your hierarchy;
• Respect and ensure respect for the commitments of the sustainable development policy taken by the establishment (energy saving, recycling, waste sorting...)

• Experience in a similar position in a luxury hotel would be a plus;
• Mastery of Opera Cloud software for hospitality in addition to Office 360;
• Proficiency in English. A third language would be a plus;
• Developed sense of hospitality and listening;
• Rigorous with high attention to detail;
• Anticipation skills and strong responsiveness;
• Sense of excellence combined with true simplicity and sincerity;
• Elegance, discretion, and excellent interpersonal skills;
• Ability to work effectively in a team and initiative;
• Flexible and versatile;
• Environmental and civic awareness;

Benefits:

• An inspiring work environment, in the heart of a place combining charm, elegance, and simplicity.
• Brand new premises designed for client satisfaction but also for the well-being of all employees;
• Work relationships based on kindness, where the notion of "family" among employees is evident;
• Opportunities for internal promotion or within the Accor group through the hotel’s association with the MGallery brand;
• Access to ACCOR group employee benefits such as preferential rates in group hotels and with its partners (travel, gastronomy, wellness, shopping...).