The Chedi Andermatt *****
Andermatt
2 days ago
Guest Experience Agent (w/m/d)
- 17 February 2026
- 100%
- Permanent position
- Andermatt
Job summary
Join our team to provide exceptional guest experiences! Enjoy a supportive work environment with great benefits.
Tasks
- Welcome and assist guests throughout their stay with care.
- Ensure personalized and excellent guest experiences consistently.
- Coordinate guest requests and VIP services with various departments.
Skills
- Fluent in German and English, French is a plus; other languages valued.
- Excellent communication skills with a guest-focused mentality.
- Strong organizational skills and ability to work in a team.
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About the job
Your tasksPersonal greeting and care of guests throughout their entire stay
Ensuring an individual and excellent guest experience
Maintaining guest data, preferences, and feedback in the relevant systems
Coordinating guest requests, special arrangements, and VIP services in close cooperation with the specialist departments
Active selling of hotel facilities and offers as well as support in the inspection of VIP rooms
Accompanying guests to their rooms according to front office standards
Processing guest feedback via appropriate platforms
Your profile
- Fluent German and English skills in spoken and written form, French is an advantage, additional foreign languages are a great plus
- Excellent communication and expression skills as well as a strong guest and service focus mentality
- Organizational talent, guest-oriented as well as a team player and resilient
- Flexibility and willingness to work in shifts and on weekends
Our benefits
- Workplace in a region with very good quality of life and high recreational value
- Various discounts in the Andermatt region
- Attractive overnight conditions in Swiss Deluxe Hotels & Orascom Hotels
- 50% discount in our F&B outlets as well as family & friends rates
- Up to 50% financial support for further training and language courses
