Team Leader Quality Assurance in the Area of Transport Damage and Loss (DE/FR)
BRACK.CH AG
Mägenwil
Key information
- Publication date:15 January 2026
- Workload:100%
- Place of work:Mägenwil
Job summary
Join Brack.Alltron, a leading company in retail innovation. Enjoy a dynamic work culture and career growth opportunities.
Tasks
- Lead the transport damage and loss team including coaching staff.
- Ensure professional handling of quality assurance cases timely.
- Collaborate with various internal departments and external partners.
Skills
- Completed vocational training with leadership or business education.
- Strong communication and social skills with a collaborative spirit.
- Proficient in MS Office and experienced in data reporting.
Is this helpful?
What to expect
- Technical and personnel management of the transport damage and loss team including employee discussions, coaching, and development
- Ensuring professional handling of QA cases such as transport damages, losses, delivery delays, fraud or packaging cases
- Participation in daily business as well as contact person for customer complaints and escalations
- Evaluation of relevant key figures, reporting to superiors, and deriving concrete improvement measures
- Responsibility for functional and process workflows in the area including deputizing for other managers
- Actively driving process optimizations and participating in the implementation of the department strategy
- Close cooperation with internal interfaces such as logistics, purchasing, sales, product management as well as external partners
- Ensuring compliance with internal standards as well as legal, safety, and environmental requirements
What you bring with you
- Completed vocational training (EFZ), ideally with further training in leadership or business administration
- Several years of professional experience in customer service or quality assurance
- Initial leadership experience is an advantage
- Very good German skills in spoken and written form, French skills mandatory, Italian an advantage
- Good technical understanding, ideally in the trade or logistics environment
- Confident handling of MS Office as well as experience working with key figures and reporting
- High communication and social skills as well as enjoyment in working with people
- Entrepreneurial thinking, solution-oriented working style, and cooperative assertiveness
Benefits
Are you interested or do you have further questions?
Sercan Ugur is happy to assist you with any questions.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and to follow them. Our success story shows that through each individual, something great is created together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
- While you show us your patience, we take personal time to review your application and define the next steps.
- Your documents convince us, then we get to know each other via live video call or in a personal interview.
- The "match" is mutually confirmed. Then we go into the second interview round where you get to know your future workplace and the team.
- YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.
