Team Leader: Customer Support and Assistance 80-100%
Kreuzlingen
Key information
- Publication date:29 August 2025
- Workload:80 – 100%
- Place of work:Kreuzlingen
Job summary
Thurbo AG, a leading regional train operator in Eastern Switzerland, is seeking a new Team Leader for Customer Support. Join us to shape the future of customer service!
Tasks
- Lead and develop a motivated team of 20 customer support staff.
- Create efficient shift schedules and service plans for the team.
- Conduct special services and customer-focused quality checks.
Skills
- Completed training as a customer support agent with years of experience.
- Strong analytical and problem-solving skills required.
- Excellent communication and conflict resolution abilities.
Is this helpful?
We are the innovative, customer- and market-oriented regional railway of Eastern Switzerland and employer of around 500 employees. We offer our customers the best possible service before, during, and after their journey with Thurbo at all times. The team of customer support and the customer service center with its approximately 60 employees is committed to this every day.
Are you ready to lead the Customer Services department into the future with us? We are looking for an experienced, strong leader as of October 1, 2025, or by arrangement, as
Team Leader: Customer Support and Assistance 80-100%
Responsibilities
- Leading and developing a motivated team of about 20 customer assistants to ensure excellent customer service
- Creating efficient duty rosters, rotations, and schedules
- Conducting special services, focus, and customer-oriented spot checks
- Ensuring revenue protection through frequency surveys
- Evaluating performance reports and processing ESQ notifications
- Procuring equipment and ensuring its functionality
- Moderating internal training and further education sessions
Requirements
- Completed training as a customer assistant and several years of professional experience in customer support
- Further training in leadership or willingness to complete it
- Enjoy working with colleagues and customers
- Willingness to work in shifts
- Analytical thinking and problem-solving skills as well as high competence in using digital work tools
- Clear, target-group-appropriate communication and ability for constructive conflict resolution
- Organizational and planning skills as well as readiness to be on call for event management
We offer
We reward your commitment with attractive employment conditions and an appreciative working atmosphere and look forward to receiving your complete application documents.
Please apply by September 15, 2025, directly via the following link: Apply now
Information provided by: Markus Beutler, Head of Customer Services, Tel. +41 71 554 00 31, markus.beutler@thurbo.ch
Jennifer Meier, Head of HRM, Tel. +41 71 554 01 12, jennifer.meier@thurbo.ch
Contact
Janina Ludwig
HR Consultant
Phone number:+41 71 554 01 13
