Workplace Engineer - Enterprise Communication Solutions (m/f/x) 80-100%

A solid and forward-looking employer, Vaudoise is one of the leading insurers in Switzerland. True to its cooperative nature and values, it encourages the creation of a healthy, inclusive, and inspiring work environment, ideal for developing your talent.

To strengthen our team, we are looking for a Workplace Engineer (m/f/X) 80 to 100% dedicated to enterprise communication solutions.

The tasks awaiting you:

• Ensure the daily management of unified communication systems: supervision, preventive and corrective maintenance, as well as regular platform updates.
• Design and deploy unified communication solutions, particularly around the Microsoft Teams ecosystem and videoconferencing systems such as MTRoA, MTRoW, and Surface Hub.
• Be the reference for telephone statistics, the evolution of Microsoft Teams telephony loops, and the Contact Center solution in response to business needs.
• Collaborate in a project context, with a strong aptitude for teamwork and smooth communication with stakeholders (internal and external).
• Provide level 3 (L3) technical support for diagnosing and resolving complex issues encountered by users.
• Continuously monitor technological developments in unified communication solutions and market innovations.
• Maintain and develop the internal telephony management tool, ensuring its proper functioning and alignment with operational requirements.

Your profile:

Telephony and Networks:

• Solid experience in VoIP and network technologies (SIP protocols, call flow analysis, Wireshark and TCPdump tools)
• Mastery of SBC (Session Border Controller) equipment and Microsoft telephony systems (Teams, AudioCodes OVOC)

Collaborative Solutions and Cloud:

• Very good knowledge and practice of Microsoft Teams, Intune, Azure products
• Proven experience with Contact Center solutions: Luware Nimbus, Microsoft Dynamics Contact Center

Development & Scripting:

• Development skills with several languages: ASP, PowerShell, .NET, HTML
• Ability to read and interpret complex network diagrams
• Degree in Telecommunications, Networks or Systems, with significant initial experience in Voice over IP and enterprise collaboration tools
• In-depth knowledge of Microsoft management tools and cloud infrastructures
• Excellent analytical and reactive skills in the face of technical incidents
• Strong interest in complex technological environments and technical challenges
• Native language: French | Very good level in English | German is an asset

With a strong sense of customer service, you demonstrate commitment and rigor in all your tasks, prioritizing teamwork and effective collaboration with various interlocutors, whether internal or external (clients, partners). Your proactive attitude, results-oriented and continuous improvement approach, allows you to actively contribute to the success of projects.

We offer you:

• A healthy work environment in a mutual company labeled "Best Employer"
• Multiple social benefits, including flexibility in work organization
• Human values focused on employee well-being
• Support in development and training

We look forward to receiving your complete application file digitally (including CV, cover letter, copies of work certificates and diplomas).