Customer Service Agent

Zürich

Key information

Publication date:04 November 2025
Workload:100%
Place of work:Zürich

Job summary

Join Livit, a forward-thinking real estate company, where your ambition matters. Be part of a dynamic team facing today’s challenges together.

Tasks

Manage our main phone line, ensuring excellent client support.
Triage incoming calls and direct them appropriately within the company.
Create detailed cases in Salesforce for continued property management.

Skills

Completed training in customer dialogue or equivalent experience.
Strong communication skills, especially over the phone.
Proficient in German (C1) and English (B2), with other languages a plus.

Is this helpful?

Are you open-minded, ambitious, and value a future-oriented way of working at the pulse of the real estate industry? With your commitment, we face today's and tomorrow's challenges together. Do you want to contribute and make a difference? Then you are exactly right at Livit. We look forward to your personal contribution.

Your tasks

Together as a team, you are responsible for our main number and ensure telephone support for tenants, owners, and suppliers
You are responsible for triaging and forwarding incoming calls within the entire company
You create written "cases" in Salesforce so that property management can continue working with them
You ensure excellent service towards our customers (customer-oriented, competent, efficient, and friendly)

Your profile

You have completed training as a Customer Dialogue Specialist or have an equivalent education/experience
You are willing to participate in operational work processes in a complex organization and enjoy working with digital tools (REM, Salesforce)
You describe yourself as service-oriented, empathetic, and capable of handling conflicts and appreciate professional interaction with people
You are skilled in communication, especially on the phone, remain factual and solution-oriented
You can communicate adequately in German (at least C1) and English (at least B2) both orally and in writing. Knowledge of French or Italian completes your profile

Benefits

Internal offer of our Livit Academy for professional and leadership courses
Financial and/or time support for external professional training as well as access to electronic learning platforms for online language courses
Individual career planning and development prospects
Home / mobile office
Splitting the weekly working time over 4½ days is possible with a 100% employment rate
Bonus depending on company success and personal performance
At least 5 weeks of vacation and the option to buy up to 10 additional vacation days (vacation flex)
Above-average pension benefits and premiums for daily sickness and accident insurance are 100% covered by Livit
14 days paternity leave

Livit Family

We love real estate and are passionately committed to preserving the value of our customers' properties.

When you work at Livit, you belong to the Livit Family. You are appreciated for who you are and what you do. Because not only your skills and experience but also you as a person are important to us. In our work environment, you feel comfortable and can develop. This is partly due to our diverse job profiles and development opportunities within our company. But also due to the unique corporate culture that is unparalleled in the real estate world.