Regional Service Manager Central (m/f/d)

About the job

Shape the future of our service organisation – with heart, expertise and charismatic leadership.

As a leading technology company, Hoval has been inspiring for decades with pioneering system solutions for heating and air conditioning technology. To strengthen the Regional Centre Central in Feldmeilen ZH, we are looking for a leader who leads with passion, motivates people and guides our regional service organisation into the future.

As an innovative person, you are responsible for the dynamic handling of service processes and contribute ideas for the further development of our service processes. Together with your broadly positioned service team, you contribute to achieving the goals of the Central region and the entire company.

Your tasks – here you take responsibility:

• Operational responsibility for the intensive service area in the Central region
• Personnel management of an approximately 75-strong team of specialists in internal and external service with 6 directly reporting employees as well as their qualification and development
• Responsibility for the cost centres of the regional service organisation
• Sparring partner of the regional manager and active shaping of the regional orientation
• Implementation of the Hoval service strategy in your region
• Lead and participation in national service projects of Hoval Switzerland
• Regular oral and written communication with private and major customers
• Ensuring compliance with defined processes within the regional service organisation
• Interface coordination between sales and service
• Service controlling using relevant key figures
• Promotion of strong cohesion and a cooperative team culture

• Solid technical training in the field of building technology/HVACSE, complemented by professional and business management further training
• Proven track record with several years of leadership experience in customer care, technical service, dispatch, customer service or a similar environment
• Proven experience in the aftersales area of a technical company with direct customer contact
• Ability to sustainably further develop the organisation and lead teams through transformation and change processes
• Visionary thinking and competent bridging between existing structures and new goals
• Inspiring, charismatic leadership personality with strong communication skills, high resilience and assertiveness
• Structured, solution-oriented working style
• Very good German skills at native speaker level, both written and spoken
• Confident command of the most common IT applications (Windows, Excel, Word, SAP)

• An exciting challenge in a successful, sustainably growing company
• Familiar, collegial cooperation with a genuine informal culture
• A performance-oriented environment with plenty of room for design and development
• Company car for private use
• A professional and structured induction programme