Fällanden | Customer Service Agent 100% (m/f/d)

With around 80 perfumeries throughout Switzerland, we are the first point of contact for our customers in terms of beauty and expertise. We are proud to exclusively carry many brands in Switzerland alongside a wide range of high-quality luxury items. The origin of Marionnaud lies in Paris, the home of French beauty. Today, we benefit from being part of a strong and internationally successful group.

Trust, individuality, and professionalism are our three core values that we live daily at Marionnaud. Hand in hand, we give our all every day to achieve our goals. In doing so, we work proactively, innovatively, and with a future-oriented approach. We know that each and every one of us makes an important contribution to the company's success with commitment.

Work location: Fällanden | Start: from October 1, 2025, or by arrangement
Employment duration: Limited to 6 months with prospect of permanent employment

We are looking for reinforcement for our customer service team – a communicative, motivated personality with joy in beauty, consulting, and teamwork.

Your main tasks

• First point of contact for our customers by phone, email, and live chat (German, French & Italian)
• Processing orders, returns, and complaints
• Maintenance of the customer base and loyalty cards
• Support for branches and regional sales managers with customer inquiries
• 1st-level support for cash register system problems

What sets you apart

• Completed commercial training or experience in customer service
  
• Enjoyment of consulting, sales, and the beauty world
•  Very good language skills in German & French, Italian is an advantage
• Customer-oriented, reliable, and team-capable personality

Our offer

• A lot of variety in a dynamic, motivated team
  
• A culture where passion & cohesion count
  
• 5 weeks of vacation
  
• Attractive employee discounts & other benefits
  
• Free parking

Sounds good? Then apply now and become part of our Marionnaud story!