Customer Service Employee 80% (m/f/d)

Lausanne

Key information

Publication date:08 October 2025
Workload:80%
Place of work:Lausanne

Job summary

Join Manor in Lausanne as a customer service representative! Experience the festive spirit of Christmas while working with a dynamic team.

Tasks

Handle customer inquiries and resolve complaints efficiently.
Provide expert advice on products and services, online and offline.
Assist with online orders, ensuring a seamless shopping experience.

Skills

Retail or commercial training preferred, with customer service experience.
Strong communication skills and ability to manage busy periods.
Fluent in French and proficient in Office applications.

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Lausanne | 80% part-time | Fixed term | from 01.11.2025 to 31.12.2025 |

Customer Service Employee 80% (m/f/d)

Christmas at Manor. In retail, the Christmas months are a lively and unique period. Would you like to experience this special atmosphere and be part of our team? Then we look forward to receiving your application!

To strengthen our team in the Administration sector, we are looking for the period before Christmas starting from 01.11.2025, for a limited duration until 31.12.2025, at the Lausanne site, a motivated and committed employee as a Customer Service Employee, 80%.

Your responsibilities
- You handle customer inquiries and complaints and quickly and easily find solutions.
- You provide comprehensive and competent advice on assortment and service, covering both our offline and online offerings.
- You enter orders for our customers on a tablet in the online shop, thus offering a unique and complete shopping experience.
- You are the contact person for complaints and returns in the online shop.
- You are an expert regarding our Manor World Mastercard and our loyalty programs.
- You perform general administrative tasks in the back office.

Your profile
- Ideally, you have completed basic training in retail or in the commercial sector.
- You have experience in a similar activity, preferably within a Customer Service.
- You are a communicative person and enjoy being in contact with different categories of people.
- You are able to manage a high customer frequency and keep an overview even in the busiest situations.
- You enjoy working in a team and value a neat appearance and exemplary behavior.
- You have good computer skills and use common Office applications with ease.
- You speak French fluently and preferably have knowledge of another national language.
- You have a clean debt collection register extract and a clean criminal record extract.

Manor SA, whose headquarters are located in Basel, is the market leader in the Swiss department store sector with a market share of around 60%. In total, the company employs around 6,800 people and trains about 200 apprentices per year. Manor SA operates 65 department stores, 25 Manor Food markets, and 23 Manora restaurants as well as 3 distribution centers.