Guest Experience Agent 100% (m/f/d)

Obbürgen

Key information

Publication date:05 August 2025
Workload:100%
Place of work:Obbürgen

An icon among Swiss hotels: The story of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that still impresses and touches today. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations offer the perfect setting for dazzling moments that remain in memory.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these houses knows how to create a unique atmosphere. Ten restaurants, bars & lounges are the showcase for culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from all over the world but also a workplace with an excellent corporate culture.

The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as a "Great Place to Work" in Switzerland 2025. Two awards that fill the entire team with pride.

To strengthen our team, we are looking immediately or by arrangement for a

Guest Experience Agent 100%

(m/f/d)

Planning and preparation of arrivals; within the framework of the so-called "Pre Arrival Checks" with special attention to Bürgenstock Hotel guests and VIP guests
Telephone contact and inquiry of special wishes and preferences
Coordination of special occasions; including honeymoon / birthdays / anniversaries
Conducting the so-called guest and VIP screenings for early identification of VIPs
Room check of VIP arrivals and suites
Welcoming guests upon arrival and providing informative introduction to the resort and its services
Regular courtesy calls to ensure ongoing guest satisfaction during their stay
Recording and coordinating negative guest comments during the stay
Close communication and cooperation with the Front Office / Guest Service Center and Concierge
Recording guest complaints and restoring guest satisfaction

You have completed vocational training in the administrative field. You bring international experience in 5* hospitality and in the care of VIP guests. You speak German, English, and preferably also French fluently, both spoken and written. Shift and weekend work are a matter of course for you. You show high commitment, are very flexible and resilient, and work calmly, precisely, and efficiently even under time and work pressure.

A versatile activity awaits you in a great team with many benefits, such as the staff house with a fitness studio, TV lounge, billiard room, and library. You receive discounts in the restaurants, in the hotel for overnight stays for you and your family and friends, discounts for tennis, golf, sports articles as well as insurance. You can attend group courses at attractive prices and obtain REKA checks from us at preferential conditions. Travel by public transport is financially supported by the company, and parking spaces are offered at attractive prices. As an employee, you get access to the Beekeeper employee app, benefit from interesting further training and internal promotion opportunities, and much more.

If you also identify with our values of enthusiasm, commitment, responsibility, and entrepreneurship (BEvU), then seize this unique opportunity for a varied task with great potential to learn new things and contribute to the success of the world-class resort in the heart of Switzerland.

We look forward to receiving your complete application documents with a cover letter, references, and photo.

Awards:

Swiss Location Awards "Switzerland's best meeting location"

World Travel Awards "Switzerland's Leading Luxury Hotel 2024"

World Spa Awards "World’s, Europe’s & Switzerland’s Best Hotel Spa 2024"

LHW Membership Awards "Remarkable Experience Award 2023"

Great Place To Work 2024

The New York Times’ "52 Places to Go in 2018"

Travel + Leisure "500 List 2021"

Handelszeitung "Best Employer in the Hospitality Sector 2023"

Falstaff Magazine "Best Hotel in Switzerland - No. 1"

Wine Spectator 2024 "Best Award of Excellence"