Night Receptionist (M/F)

About the job

Located in the heart of Monaco, the Novotel Monte Carlo offers 218 spacious and air-conditioned rooms, the Azzurra Kitchen restaurant surrounding the pool, a Fitness area, 12 meeting rooms, and a Wojo coworking space.

Joining our hotel and our teams means joining a positive, dynamic mindset where social and human connections are precious and unique to us. Joining NOVOTEL / ACCOR also means being able to envision yourself in a company present worldwide with unlimited professional opportunities....

Additionally, the hotel is only a few steps from the train station for easy and direct train access, so don’t hesitate any longer and step into our hotel / BE ALL YOU ARE, WITH ALL YOUR HEART.......

MISSION/ MAIN RESPONSIBILITIES :

As the first point of contact for the client, you are the ambassador of our brand and our hotel.

Under the responsibility of your department head, your main tasks will be:

You ensure a warm and quality welcome to your clients, and oversee the smooth running of their stay by responding to their requests within the brand standards, notably applying the Novotel Spirit attitudes and embodying the Heartist spirit in your interactions with clients.

You inform the client about their various requests and offer an appropriate response to their needs while ensuring their satisfaction.

You handle operations related to client check-in and check-out, and manage disputes if necessary, ensuring follow-up with your hierarchy.

You manage billing and payment during the service and are responsible for your cash fund. Any error/difference will be immediately reported to your Department Head.

You apply pricing recommendations and seek to make additional sales by applying the hotel’s commercial and pricing policies.

You participate in coordinating the management and allocation of rooms with the hotel’s different departments.

You prepare group arrivals to ensure a quick and compliant welcome according to client requests.

You contribute to achieving the quantitative and qualitative objectives of your service and participate in customer loyalty efforts.

You ensure the closing of daily operations and distribute reports needed by the relevant departments.

You manage relocations and any other situations that may occur during the night within the hotel.

You respond to client needs at night regarding room service, basic technical interventions (battery changes, light bulbs, air conditioning issues, etc.), equipment needs such as irons and boards, luggage assistance, etc.

You manage the drop-off area to ensure it is always accessible.

You ensure the hotel’s security at night and perform security rounds and checks as defined in your procedures.

Any other tasks related to the position and service: taking reservations, administrative and editorial assistance, entering rooming lists, or delivering invoices or account statements to rooms, etc.

PROFILE :

Experience in a hotel of the same category required

Knowledge of Opera software is desired

Fluency in English is essential, good command of Italian is desired

Organizational skills, responsiveness, and diplomacy are essential, as well as a strong sense of service

Excellent presentation and interpersonal skills are imperative

Additional Information:

Night shifts, rotating workdays with 39 hours per week

Availability :

Weekend availability

Variable and rotating hours (from 08:00 to 20:00) with 39 hours per week.