UX/UI Quality & Governance Manager (m/f/d)

14 March 2026
100%
Zürich

About the job

100% | IT / Business Engineering | Zurich | Experienced Professionals

The "Client Channels" division is responsible for the future-proof and secure design of our digital and physical channels and ensures an efficient and effective customer experience at the customer interfaces.

You take on an important role within the design department in the "User Experience" area. Together with our UX experts, you ensure that our digital banking experiences are implemented consistently, understandably, accessibly, and with high quality. In your role, you expand UX/UI quality assurance across app and web - pragmatically, effectively, and close to the implementation teams.

Your tasks

Establishing Design Quality Gates along the delivery process to review and ensure compliance with UX requirements during implementation
Planning, coordinating, and conducting UX inspections and audits in collaboration with relevant stakeholders and implementation teams
Creating target group-oriented reports including clear action impulses
Developing, implementing, and optimizing methods, standards, and measures to make quality scalable across teams.
Defining and monitoring KPIs to measure and evaluate UX/UI quality
Working closely with the "Banking" UX team, product owners, and product managers to ensure a consistent user experience
Supporting UX/UI conception of IT projects in the banking area (app and web)

Your profile

Completed studies (HF/FH/University) in Interaction Design, Information Design, or Communication Design
At least 3 years of professional experience as a UX/UI designer in agencies or companies, experience in banking is an advantage
Experience in UX/UI quality assurance or design governance in a software development environment
Ideally experience working with agile development methods such as Scrum or Kanban
Strong eye for detail and a high standard of quality
Solid knowledge of UX standards, usability principles, and proven design governance approaches
High personal responsibility, strong teamwork skills, and a structured working style
Very good communication skills combined with assertiveness and negotiation skills as well as confident German language skills in spoken and written form

Our offer

A dedicated and motivated team looking forward to working with you
The opportunity to collaborate and actively shape many exciting areas and stakeholders of our bank within this position
Modern workplace in the vibrant District 5
Long-term perspectives in a stable, sustainable environment at one of the safest universal banks in the world
Various opportunities for personal and professional development
A comprehensive overall package that, in addition to an attractive base salary and variable compensation, offers many benefits and discounts – from A for retirement provision to Z for ZVV bonus pass

Nimisha Kasamkattil
is happy to assist you.
Phone: 044 292 30 69