You support our specialist stores with inquiries as well as the processing of the KIND success guarantee and in resolving complaints

About the job

With more than 3500 employees, we operate around 750 specialist stores at home and abroad. Together, we work daily as a team with great joy, dynamism, and commitment. As one of the leading companies in hearing acoustics and optometry, we are constantly growing and always looking for fresh wind for our teams. A great opportunity for people who want to help shape things!

Your tasks

• You independently process customer inquiries/complaints from the fields of optometry and hearing acoustics and independently develop individual solutions for our customers
• You support our specialist stores with inquiries as well as the processing of the KIND success guarantee and in resolving complaints
• You independently decide on goodwill arrangements within the framework of customer satisfaction and advise our specialist store staff
• You act as a link between customers, specialist stores, and internal departments, maintain close contact with colleagues from headquarters, and ensure goal-oriented communication
• You are also responsible for the structured, detailed documentation in our CRM system

Your profile

• You have successfully completed your commercial training or a comparable qualification
• You demonstrate decisiveness and analytical skills to efficiently and easily resolve customer concerns
• Your working method is structured, independent, and always quality-oriented
• Reliability, teamwork, as well as a pronounced service and customer orientation are a matter of course for you
• You convince with your strong communication skills and feel comfortable in a dynamic work environment
• You have secure German language skills as well as solid experience with MS Office and CRM systems

What we offer you

• A structured onboarding and a well-coordinated team where personal commitment and mutual helpfulness come first
• A growing, modern environment with opportunities for design and short decision-making paths
• Flexible working hours model, partial mobile work, and a modern workplace at the KIND Campus
• Freshly prepared meals daily in our subsidized company restaurant – regional, organic quality, and always with a vegetarian option
• Employee discounts of up to 50% for employees and 30% for relatives on our KIND products (glasses & hearing systems)
• "corporate benefits" – attractive employee offers from well-known providers

Are you interested?

We look forward to receiving your current CV and relevant certificates. A cover letter is not necessary. Please simply answer the question about your motivation posed in the application form.