Customer Service Specialist (m/f) 100%

11 February 2026
100%
Ecublens, Niederbipp ou Saint-Gall

Job summary

Join Galenica as a Customer Service member in a dynamic environment. Enjoy flexible work options and great benefits.

Tasks

Ensure quality customer service in a hybrid work setting.
Maintain regular communication with clients and internal teams.
Handle administrative tasks like orders and billing accurately.

Skills

Completed training in pharmaceuticals or healthcare is essential.
Strong communication skills in French and German are required.
Proficient in MS Office; SAP experience is a plus.

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About the job

Your scope of action

You guarantee quality customer service and manage daily activities in a hybrid work environment, on-site or remote
You maintain regular exchanges with customers and internal contacts, by phone and in writing, and provide quality telephone advice
Thanks to your excellent service sense, you analyze needs, respond professionally, and actively contribute to the continuous improvement of processes and customer experience
As a member of Customer Service and the Galenica health network, you actively participate in the development of the team and the group
You enjoy taking on challenges, assuming responsibilities, and investing yourself in a dynamic and constantly evolving environment
You handle administrative tasks such as orders, invoicing, and complaint management with precision and reliability

Your strengths

With completed professional training in the pharmaceutical or health sector, you have solid knowledge of medicines. Experience in customer service is an advantage
Comfortable with telephone exchanges, you demonstrate a strong sense of responsibility, communicate easily, and keep calm even in demanding situations
Committed and solution-oriented, you adopt a precise and efficient working method
You master common MS Office tools and ideally have already gained initial experience with SAP
You express yourself clearly and confidently in French and German
You are willing to work flexible hours to ensure optimal customer care: Monday to Friday between 07:30 and 19:00 / Saturday from 08:30 to 13:30

5 weeks of vacation, with the possibility to buy up to 10 additional vacation days or take unpaid leave

Pension fund with advantageous distribution – we cover nearly 2/3 of the premiums

Various discounts in our pharmacies and at other major brands

Opportunity to expand skills through encouragement to attend training and development measures as well as internal advancement opportunities

Consideration of family needs, with 16 weeks of maternity leave (100% salary) and 20 days of paternity leave (100% salary), as well as participation in child funds

Registered shares at preferential prices – not only professionally committed to Galenica but also investing

Mobile and flexible work in coordination with the team