Resort Retail Manager (m/f/d) 100%

Bürgenstock Hotels AG

New York

Key information

Publication date:14 August 2025
Workload:100%
Place of work:New York

Job summary

The Bürgenstock Resort Lake Lucerne is a Swiss hotel icon. Experience luxury and relaxation in a stunning environment.

Tasks

Manage the Bürgenstock Resort retail strategy and outlets.
Ensure sales targets are met through budget management and analysis.
Lead a diverse team to deliver exceptional service and results.

Skills

Proven retail experience, ideally in luxury settings; fluent in German and English.
Strong analytical skills and business acumen are essential.
Strategic thinking and innovative leadership are highly valued.

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An icon among Swiss hotels: the story of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that still impresses and touches today. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations offer the perfect setting for dazzling moments that remain memorable.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these houses knows how to create a unique atmosphere. Ten restaurants, bars & lounges are the showcase for culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from all over the world but also a workplace with an excellent corporate culture.

The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as a "Great Place to Work" in Switzerland 2025. Two awards that fill the entire team with pride.

To strengthen our team, we are looking immediately or by arrangement for a personality as

Resort Retail Manager (m/f/d) 100%

Your exciting main responsibilities include, among others:

Bürgenstock Resort retail outlet strategy
Management, design, and sales of the showcases in the resort, including tenant support and sales area management
Creation and management of the budget with sales responsibility
Trend and competitor analyses
Creation of visual merchandising guidelines
Leasing and management of retail spaces
Offer definition, assortment management, and trend observation
Analysis of sales data of existing products
Planning and execution of attractive pop-up events, cooperations, and special promotions
Management of relationships with all suppliers to ensure close collaboration
Personnel and goods management
Personnel planning, recruitment (permanent/temporary), scheduling, training, support, and leadership of sales staff in daily operations
Ensuring compliance with legal regulations and internal guidelines
Efficient inventory management
Product presentation and organization of special displays, events, and sales promotion measures
Handling and maintenance of the cash register system in cooperation with the PoS admin of the finance department
Handling complaints

You have completed training in sales and have already gained several years of experience. Preferably, you have worked for international luxury companies. You have an eye for detail, good analytical skills, and broad business knowledge. You think strategically, bring innovative perspectives, and are a proven leadership personality. You speak and write German and English fluently; French and other languages are an advantage. You are characterized by a quick grasp and an efficient and independent working style. Your team is close to your heart, and you motivate all your employees to achieve top performance.

You can expect a varied activity in a great team with many benefits, such as the staff house with a fitness studio, TV lounge, billiard room, and library. You receive discounts in the restaurants, in the hotel for overnight stays for you and your family and friends, discounts for tennis, golf, sports articles, and insurance. You can attend group courses at attractive prices and obtain REKA checks from us at preferential conditions. Travel by public transport is financially supported by the company, and parking spaces are offered at attractive prices. As an employee, you get access to the Beekeeper employee app, benefit from interesting training opportunities and internal advancement possibilities, and much more.

If you also identify with our values of enthusiasm, commitment, responsibility, and entrepreneurship (BEvU), then seize this unique opportunity for a varied role with great potential to learn new things and contribute to the success of the world-class resort in the heart of Switzerland.

We look forward to receiving your complete application documents with a cover letter, references, and photo.

Awards:

Swiss Location Awards «Switzerland's best meeting location»

World Travel Awards «Switzerland's Leading Luxury Hotel 2024»

World Spa Awards «World’s, Europe’s & Switzerland’s Best Hotel Spa 2024»

LHW Membership Awards «Remarkable Experience Award 2023»

Great Place To Work 2025

The New York Times’ «52 Places to Go in 2018»

Travel + Leisure «500 List 2021»

Handelszeitung «Best Employer in the Hospitality Sector 2023»

Falstaff Magazine «Best Hotel in Switzerland - No. 1»

Wine Spectator 2024 «Best Award of Excellence»