Customer Advisor

About the job

Do you enjoy handling customer concerns? Would you like to use your language skills to professionally advise our customers?

What you can achieve

• Responding to customer enquiries as 1st level support across all channels (phone, email, chat, counter, etc.)
• Providing information on products, services, and accounting as well as information related to insured administration
• Actively identifying and highlighting coverage gaps
• Proactively creating quotes and processing document requests
• Generating leads from service enquiries and forwarding them to our sales team
• Handling simple mutation requests

What you bring with you

• High customer orientation and enjoyment of direct customer contact
• Professional experience in a similar role (ideally in health insurance with a focus on private customers) as well as certification as an insurance intermediary VBV (health supplementary profile) desired
• Team spirit, resilience, and flexibility
• Very good German skills (level C2), good Italian skills (level B2), additional foreign languages are a plus
• Strong communication and advisory skills
• Confident use of MS Office and CRM systems

Your team
We enjoy a good team spirit in our 17-member team and master every challenge together. With commitment, heart, and a touch of humour, we strive daily to provide the best service for our customers

Discover benefits

Contact:
Vera Holzer
HR Consultant
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