Customer Advisor Mutations & Application Processing (a) 80-100%

Customer Advisor Mutations & Application Processing (a) 80-100%

Do you enjoy regularly communicating with customers? Do you like to show your commitment in a collegial environment? Then Jasmine looks forward to meeting you and perhaps soon welcoming you as a Customer Advisor (a) in her 11-member team.

What to expect

• Recording and processing insurance applications for internal and external channels as well as handling and coordinating customer complaints
• Completing complex mutations, processing inquiries from social welfare offices and drafting standard and individual correspondence via various channels
• Providing telephone and written information on general insurance questions, benefit topics, products and services
• Supporting employees within the region in sales and support activities as well as participating in various projects

What you bring

• Completed commercial vocational training
• Initial practical professional experience, preferably in a call centre or customer service of an insurance company
• Sound knowledge of MS Office (Word, PowerPoint, Excel)
• Confident German in spoken and written form, good English or French desirable
• Committed, team-oriented personality with an efficient working style and high performance orientation

Do you have questions about the application process?

Lukas Rätz HR Consultant 058 340 62 14 lukas.raetz@helsana.ch LinkedIn Job ID: 34603

Outstanding employer

Helsana is repeatedly recognised in the areas of health promotion, recruiting quality and work-life balance.