Front Office Supervisor (m/f/d)
Renaissance Zürich Tower Hotel
Zürich
Key information
- Publication date:07 October 2025
- Workload:100%
- Place of work:Zürich
Are you an organizational talent and enjoy keeping an overview at the reception? Then help us create the perfect guest service!
What you will do
- Ensuring smooth operational processes and their continuous improvement in cooperation with the Front Office management
- Professional guest care for an international clientele as well as smooth check-in and check-out
- Responsibility for a structured shift schedule and representation of the Assistant Front Office Manager
- Efficient communication: telephone switchboard and email correspondence
- Competent complaint handling with a focus on guest retention, service quality, and compliance with Marriott and SV standards
What you bring with you
- Completed training in the hotel industry, ideally experience in 4- or 5-star chain hotels
- Strong guest and service orientation with attention to detail and polished manners
- Very good German and English skills; additional languages are an advantage
- Independent, organized, and responsible way of working
- Teamwork, flexibility, and solid knowledge of Opera
What we offer you – among other things
- Feasting: Free, fresh, and healthy employee meals (wage supplement or subsidized meals)
- Discounts: Employee rates at SV-managed hotels in CH and DE and all Marriott brand hotels worldwide, as well as discounted meals in our restaurants
- Flexibility: Part-time work and job sharing
- Bonus and vouchers: Employee referral program, gifts on special occasions
- Family-friendly: 5 weeks of vacation, purchase of additional vacation possible, 16 weeks maternity leave
- Development: SV Academy with nearly 300 trainings, courses, further education opportunities, and e-learnings
- Additional benefits: Various discounts (e.g., at Sunrise, Reka, Migrol, Fleurop, collective insurance CSS)
Paula, Recruiter
The Renaissance Zurich Tower Hotel is a business lifestyle hotel in the upscale segment located in the booming Zurich-West district. Each of the 160 hotels of the brand, located in over 35 countries, invites spontaneous discoveries and ensures that guests always leave with a new feeling for the destination.
Your workplace
Your new workplace is located in Zurich-West. The Renaissance Tower Hotel comprises 252 standard rooms and 48 suites, including a Presidential Suite and a Grand Suite. Furthermore, the hotel has 10 conference rooms, the Equinox Restaurant, and the Lucid Bar & Lounge.
