IT Business Analyst

About the job

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world. 

This position will be responsible for bluesign technologies. The bluesign system unites the entire textile value chain to reduce the impact on people and planet. Building on over 20 years of experience in the textile industry, we are a full-service solutions system with a focus on sustainability chemistry.

Job Description

The Business Analyst (BA) is a key member of the Information Technology (IT) team and serves as a critical link between business stakeholders and technical teams. The role ensures that business needs are clearly understood, effectively translated into technical solutions, and successfully delivered through well-designed and well-managed applications used internally and by bluesign’s customers.

In this role, you will take ownership of one or more applications, ensuring alignment between business processes, system functionality, and user experience. Working closely with Business Project Leaders, Subject Matter Experts, development teams, and Program Management, you will elicit, analyse, and document business requirements, identify root causes of problems, and design solutions that fit into the existing technical landscape while supporting the company’s growth.

The ideal candidate is a structured and analytical professional with strong communication skills, able to operate confidently in both business and IT environments. The Business Analyst reports to the Senior Program Manager (Head of Project Management and Business Analysis).

• Elicit, analyse, and document business requirements, translating them into clear use cases, functional specifications, and user stories.
• Collaborate closely with business stakeholders to understand needs, challenge assumptions, and identify root causes of issues.
• Design and maintain business analysis artefacts, including business process models, system models, and high-level wireframes.
• Ensure that documentation for assigned applications is accurate, consistent, and kept up to date throughout the application lifecycle.
• Act as a trusted intermediary between business and technical teams, facilitating effective communication and shared understanding.
• Support application delivery by working closely with development teams during implementation, functional testing, and rollout.
• Provide second-level support to business users, helping analyse and resolve application-related issues.
• Monitor and report on progress, risks, and dependencies related to initiatives and operational topics to Program Management.
• Ensure consistency of business logic, data usage, and user experience across applications.

Qualifications

Mandatory:

• University degree in Computer Science, Information Systems, Business Informatics, or a related field.
• At least 5 years of experience as a Business Analyst, Systems Analyst, or in a comparable role.
• Strong experience in business process modelling using BPMN.
• Experience modelling IT systems and system behaviour using UML (e.g. Use Case, Class, Sequence, and Activity diagrams).
• Proven experience supporting the full software lifecycle, from requirements elicitation and documentation to development collaboration, functional testing, and business communication.
• Strong analytical, problem-solving, and prioritisation skills; able to perform effectively under pressure.
• Excellent stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Fluency in written and spoken English; additional languages such as German, French, or Spanish are an advantage.
• Curious mindset and willingness to continuously learn and develop.

Nice to have:

• Experience creating high-level wireframes to support solution design.
• Solid understanding of Agile methodologies, with the ability to balance Agile delivery approaches and defined project governance frameworks.
• Proven experience supporting the full software lifecycle, from requirements elicitation and documentation to development collaboration, functional testing, and business communication.
• Experience working with tools such as Jira, Confluence, Azure DevOps, Miro, Figma, or similar.

Additional Information

Why SGS?

• Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
• SGS university and Campus for continuos learning options.
• Multinational environment where you will work with colleagues from multiple continents.
• Benefits platform.

Join Us: At SGS we believe in innovation, collaboration, and continuous improvement.  We offer a supportive and inclusive work environment that encourages professional growth and personal development.