Team Leader Customer Consulting (m/f/d),<br/>80-100%, Winterthur / hybrid
Sanitas Krankenversicherung
Winterthur
Key information
- Publication date:25 September 2025
- Workload:80 – 100%
- Contract type:Unlimited employment
- Place of work:Winterthur
Job summary
Join a dynamic team ensuring quality and quantity targets in insurance. Enjoy a supportive work environment with great benefits.
Tasks
- Ensure qualitative and quantitative goal achievement using relevant metrics.
- Develop and implement optimization proposals and initiate measures.
- Lead and develop a team of 18 to 22 employees effectively.
Skills
- Commercial training or similar qualification in social/health insurance.
- Solid expertise in customer care within insurance and team leadership.
- Fluent in German and English; knowledge of French or Italian is a plus.
Is this helpful?
What you achieve:
- Ensuring qualitative and quantitative target achievement based on relevant key figures
- Development and implementation of optimization proposals as well as initiation of corresponding measures
- Leadership and further development of a team of 18 to 22 employees
- Contact person for complex inquiries from insured persons, service providers, and authorities as well as active participation in projects
- Training and coaching of new and existing employees in expertise and the content of the Insurance Education Association (VBV)
Why you succeed:
- Commercial basic training or comparable qualification, with completed further training in the social and/or health insurance sector
- Professional certificate in insurance is mandatory, preferably further training at HF or FH level
- Extensive expertise in customer support in the insurance environment as well as experience in team leadership
- Fluent German and English skills in spoken and written form; foreign language skills in French or Italian are an advantage
- Strong consulting competence, excellent service mindset, high flexibility, and a strong digital mindset
Our progressive working conditions include, among others:
- Flexible annual working time model with at least 5 weeks of vacation
- Modern offices in urban locations
- Generous regulations for working from home
- Participation in the health insurance package
- Contributions to the pension fund significantly above the legal minimum
- Forward-looking issues and a wide range of training and further education opportunities
