Service Staff with Responsibility

Company Description

Mercure Zurich City

In addition to 319 stylish rooms, it offers its guests a generous wellness and outdoor terrace for special moments of well-being. A highlight of the hotel is the lovingly designed club, awarded the Swiss Location Award as one of the most beautiful locations in Zurich. The hotel is complemented by modern conference rooms and our newly renovated DELI restaurant and renovated bar.

Job Description

• Responsibility for the smooth operation of the service and coordination between kitchen, team, and guests

• Planning of shifts and resources so that everyone knows what to do

• Supporting the team during service times – where it counts the most

• Ensuring quality and standards as well as professional management of complaints

• Promoting and developing the team to optimally utilize each individual's potential

Qualifications

• You have solid experience in the hotel industry and know the processes of a hotel from your own practice
• Organizational talent combined with leadership and social skills
• Resilience, flexibility, and a cool head even in hectic moments
• Hands-on mentality and joy in actively participating yourself
• High quality awareness and sensitivity to guests
• Very good German skills; additional languages are an advantage

Additional Information

• So that you have more free time, our service team works without room hours!
• We support you financially with your daily commute to work
• We take care of washing and ironing your uniform – free of charge
• Regular team events with subsequent apéritif
• Free meals – three times a day
• Benefit from exclusive discounts within The Chocolate on the Pillow Group and the Accor Group – for you as well as your family and friends
• We challenge and promote you and are happy to bring you to the "Next Level" with our advancement and development opportunities