Temporary Customer Service in Season 40-60% (m/f/d)

04 February 2026
40 – 60%
Permanent position
Kriens

Job summary

Pilatus-Bahnen AG offers exciting leisure options in Switzerland. Join a vibrant team dedicated to memorable guest experiences.

Tasks

Support customer service team with reservations and inquiries.
Assist with guest reception and provide information.
Manage lost and found items and maintain promotional materials.

Skills

Experience in customer service and strong communication skills.
Proficient in Microsoft Office and fluent in German and English.
Ability to engage with diverse guests and work flexible hours.

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About the job

Who we are
Pilatus-Bahnen AG is one of the most successful tourist companies in Switzerland and offers a diverse leisure program at Pilatus. 2 cable cars, 2 hotels, 5 restaurants, the steepest cogwheel railway in the world, and the largest rope park in Central Switzerland promise exciting excursion experiences. Extraordinary seminar and banquet facilities enable memorable events. In the high season, over 250 employees passionately serve national and international guests at Pilatus, enabling exciting nature experiences.

Temporary Customer Service in Season 40-60% (m/f/d)

For the summer season from March to October 2026, we are looking for a committed temporary employee to actively support our Customer Service team in Kriens. You will work in direct contact with our customers in Customer Service. You will take over telephone service on weekends and public holidays as well as early and late shifts during the week.

What you can achieve

Receiving, creating, and confirming reservations for train rides and leisure offers
Answering and advising customer inquiries, especially about prices, schedules, offers
Assisting at reception: welcoming, informing, and bidding farewell to guests on site
Correctly forwarding customer inquiries to reception and Meeting & Events department
Managing lost and found items
Checking and refilling compartments and stands with offer flyers
If needed, office duties in Customer Service during the week (newspaper, kitchen, mail)

What distinguishes you

Professional experience in customer contact and corresponding customer orientation
Willingness to work on weekends and public holidays
Solid Microsoft Office skills
Confident German in spoken and written form, very good oral and written English skills, additional languages are an advantage
Good comprehension skills
Enjoyment in dealing with guests from all over the world

What you can look forward to

Employee profit sharing - your success is our success! We are proud to share success with our employees in good business years.
Personal annual pass for Pilatus, also for partners and children eligible for family allowances, living in the same household
TUZ card, also for partners and children eligible for family allowances, living in the same household
Great discounts, admissions, and leisure offers
Discounted public transport subscriptions / free parking spaces
Open and family-like environment in a successful, modern tourism company

If our company values Respectful, Honest, Warm, and Together are important to you and you enjoy dealing with guests from all over the world – then we say: Welcome to the team (almost, only your electronic application is missing). We look forward to it!

Please use the following button for online application.

Martina Keller
Recruiting Manager
041 329 11 09