UX Researcher (f/m/d) | 80-100% | Hybrid working model | Zurich Switzerland

About the job

Company Description

Welcome to SMG Swiss Marketplace Group!
SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products.
We operate leading marketplaces across real estate, automotive, general classifieds, and finance & insurance. We’re driven by our values: Better Together, Aim High, and Act Responsibly.
 

Job Description

Meet the team! 

At SMG, our strength lies in our people. Meet some of the team members with whom you could work:

• Mathias Jenny - Head of Research & Innovation - LinkedIn
   

Your Mission
Working at SMG means taking ownership from day one. You will be working in our Automotive division, which consists of the platforms AutoScout24 & MotoScout24 and turn these platforms into even more impressive products.
As a UX researcher, you will be in charge of learning and understanding our users’ needs, behaviours and emotions. This will yield insights that inform the product strategy and guide the experiences we create for all our platforms. Your work will shape the perception of the car market in Switzerland and will have a direct impact on millions of people.

What you will do:

• Research planning: collaboration with various stakeholders to define (strategic) research objectives.
• Preparing, conducting and analysing qualitative and quantitative user studies to explore business models, features, concepts and designs together with our users
• Effectively communicate insights and findings to represent and address user needs and insights during product development
• Collaborate with different stakeholders from various areas, including product, design, marketing, data, and strategy, to (further) develop our products with a focus on user experience
• Advocating for user needs, goals and problems as well as user-centred design throughout the organisation
• Shape the product strategy and roadmap by conducting proactive research
   

Qualifications

Who you are

• You know the ins and outs of user research, are interested in design thinking methods and understand user-centred design principles and UI best practices.
• You have experience in conducting both quantitative and qualitative UX Research Studies. Experience in market research and/or Business Analysis is a plus.
• You’re comfortable creating reports and giving presentations. You can communicate fluidly in both written and spoken English, which is our corporate language, and you speak at least one of French, German or Italian at a native-speaker level.
• You know how to run statistical analyses and are comfortable with using a tool for statistical analysis like R (big plus) or SPSS.
• A degree at university level in Human Factors, Cognitive Psychology, HCI/Computer Science, or other fields emphasising human behaviour would be an added value.
• You know how to work independently and prioritise time between multiple projects, and you are flexible in adapting to changing schedules. Your proactivity always shines through in discussions about our ways of working, and you thus help us to bring our research team to the next level.

Additional Information

What do we offer? 🤝

• 6 weeks of holidays per year (plus option to buy 10 extra)
• 40-hour work week with flexitime (capped at 45 hours)
• A hybrid work setup with flexibility to work remotely
• Generous parental leave: 18 weeks for maternity and 6 weeks for paternity/adoption
• SBB Half-Fare Card and first-class travel between SMG offices in Switzerland
• Gender-neutral pay and transparent career paths
• Choose your gear: Mac or Windows laptop, and iPhone, Samsung, or Pixel mobile
• An inclusive and innovative environment where your voice matters

Recruitment Process 
We believe hiring is a two-way street, where both parties get to know each other. Here's what you can expect:

• Initial Video Call with one of our Recruiters
• Video Screen for Hiring Team
• Case Study Interview
• Team Fit Meeting

Apply Now! We are looking forward to getting to know you!
To take advantage of this opportunity, please send us your detailed CV in English and feel free to include any supporting documents that will help us understand why you are the perfect fit.

#LI-Hybrid

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies people’s lives with innovative products.
SMG Swiss Marketplace Group provides customers with the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox,  Immostreet.ch ,  alle-immobilien.ch ,  home.ch , Publimmo,  Acheter-Louer.ch , CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces ( anibis.ch ,  tutti.ch , Ricardo) and Finance & Insurance (FinanceScout24,  moneyland.ch ).

Disclaimer

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.