IoT Operations Specialist (m/f/d)

Love solving tough problems, rolling up your sleeves, and working where hardware meets innovation? Join us as an IoT Operations Specialist and help shape the future of connected devices at SkyCell. You’ll take ownership of IoT hardware in the field, train teams, dig into complex technical challenges, and push forward improvements that fuel our global growth. Every day brings something new - by joining our growing team, you’ll have the opportunity to make an impact in a dynamic, purpose-driven environment.

At SkyCell, we're on a mission to change the world by revolutionizing the global supply chain. Our cutting-edge temperature-controlled container solutions are designed to ensure the safe and secure delivery of life-saving pharmaceuticals, with sustainability at the core of everything we do.

We’re a fast-growing, purpose-driven scale-up where you’ll make an impact, feel empowered, and thrive in a diverse, innovative environment.

Why SkyCell?

· 🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

· 🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.

· 🌎 Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.

· 💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.

· 🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

What You'll Do:

• Keep SkyCell’s global IoT network running flawlessly by maintaining and supporting field-deployed loggers
• Own the lifecycle of IoT devices through hands-on management of returns, refurbishment, and precision calibration
• Be the problem solver of last resort by delivering 2nd-level support and conducting deep root cause analysis for complex IoT challenges
• Empower front-line teams by training 1st-level support and building clear, practical knowledge resources
• Drive smooth global rollouts by coordinating installations of IoT loggers and gateways
• Turn data into action by monitoring real-world device performance and uncovering insights for improvement
• Shape the future of IoT hardware & firmware through field and acceptance testing in real-world conditions
• Connect the dots across the organization by acting as the key interface between Operations, R&D, Product Lifecycle, and Quality Management to fuel continuous improvement
• Innovate at the edge by contributing to early-stage proof-of-concept projects

What You'll Bring:

• Technical education background with strong IT affinity and interest in IoT technologies
• Understanding of wireless communication (LoRaWAN, cellular, Wi-Fi, Bluetooth)
• Hands-on experience in technical customer support, field installation, or hardware testing
• Ability to analyse data and translate findings into operational improvements
• Proficiency in scripting (preferably in Python) is a strong plus
• Strong documentation and communication skills
• Fluency in English (spoken & written); German is a plus
• Willingness to travel on a regular basis for installations or onsite support / troubleshooting
• Regular onsite work in Zürich office required

What's In It For You?

· ⚡ Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.

· 🌟 Recognition & Growth: Opportunities for career advancement in a company that values your contributions.

· 💼 Hybrid Workplace: Modern workspaces (in Zurich, Zug and Hyderabad as well as our Skyhub in Basel) and a remote-friendly culture to inspire collaboration amongst a globally diverse team.

· 🎉 Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.

· 👶 Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.

· 🏖️ Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.

Ready to Make an Impact?

We’re not just offering a job; we’re offering a chance to be part of something bigger. At SkyCell, you’ll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative.

Stay Connected with SkyCell

Visit  http://www.skycell.ch  and explore #WeAreSkyCell on LinkedIn

How to Apply

Simply click ‘apply for this job’ below! We can’t wait to meet you and discuss how you can contribute to our mission! Please note, we are unable to consider applications sent to us via email.

If you have any questions, you can contact our Talent Team (E-Mail schreiben).

SkyCell AG is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristic.

For this position, if you are not located in, or able to relocate (without sponsorship) to one of the above locations, your application cannot be considered.