Customer Services Coordinator Front Desk 40%
Basel
Key information
- Publication date:31 December 2025
- Workload:40%
- Contract type:Permanent position
- Place of work:Basel
Job summary
Join CBRE Global Workplace Solutions as a Customer Services Coordinator! Be part of a dynamic team in Basel, Switzerland.
Tasks
- Manage front desk operations during visitor hours.
- Ensure excellent guest services for all visitors.
- Oversee access control and visitor badge management.
Skills
- Commercial training or experience in customer service required.
- Strong communication and customer service skills essential.
- Proficient in MS Office and conflict resolution.
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Customer Services Coordinator Front Desk 40%
Job ID
250383
Posted
10-Dec-2025
Service line
GWS Segment
Role type
Part-time
Areas of Interest
Facilities Management
Location(s)
Basel - Basel-Stadt - Switzerland
CBRE Global Workplace Solutions provides integrated facility management services on all continents with more than 60,000 employees. In Switzerland, the GWS division is active in technical, infrastructural, and commercial facility management services for clients from various industries.
For our growing facility management organization at a globally active client in Basel, we are looking for a
Customer Services Coordinator Front Desk (m/f/d) 100% starting immediately or by arrangement
Your main tasks:
Visitor Center (VC)
• Staffing the reception during opening hours
• First point of contact for guests
• Ensuring a customer-friendly visitor reception and optimal guest care, especially for VIPs and group registrations
• Ensuring access and exit control
• Issuing visitor badges including craftsman registrations
• Parking card management
FM Center (FM)
• Managing the complete access control system
• Managing parking administration
• Managing badge administration
• Key management for various buildings
• Participation in various projects, such as process creation related to FM or similar
Representation for:
Conference Center (CC)
• Managing and maintaining the 30 rooms in the Syngenta Conference Center
• Timely preparation of the setups requested by users in the meeting rooms
• Support in organizing events
• Receiving table reservations for the cafeteria lounge area
Your profile:
• Completed vocational training in commercial fields, hospitality, retail, or similar
• Practical experience in customer service, experience at a reception, customer reception, or similar is mandatory
• Administrative experience or work with MS Office user experience
• Service- and customer-oriented, high communication skills, polite & confident demeanor, team-oriented, helpful, conflict resolution skills
• Enjoyment in dealing with customers, confidentiality regarding sensitive information, committed and independent working style, high self-motivation and dedication, good communication skills
• Good PC skills (MS Office) and IF6040, willingness to work irregular hours and shift rotation
• Fluent in German, English is an advantage
What we offer you:
• Regional and international development opportunities in a growth-oriented company
• Diverse internal and external training opportunities
• CBRE GWS as a global player in the service sector with renowned clients from a multinational environment
• Good conditions, such as at least five weeks of vacation, 40-hour workweek, and an attractive pension plan solution
Contact: CBRE GWS GmbH, Edwin Murray, Talent Acquisition Partner +41 79 501 50 93
We look forward to your application!
