Reservations Manager

Crans-Montana

Key information

Publication date:22 January 2026
Workload:100%
Place of work:Crans-Montana

Job summary

Nestled in an exceptional alpine environment, our hotels offer authentic hospitality. Join us to create memorable experiences in a respectful and friendly atmosphere.

Tasks

Manage individual and group reservations efficiently and accurately.
Advise clients on room choices and available services.
Collaborate with teams to ensure quality standards and brand image.

Skills

Background in hospitality or similar experience in reservations.
Strong command of French and English; additional languages a plus.
Excellent organizational skills and attention to detail.

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Company Description

Rooted in an exceptional alpine environment, our hotels embody authentic hospitality where service excellence, attention to detail, and a welcoming spirit are at the heart of our identity.

Hostellerie du Pas de l’Ours stands out for its warm atmosphere and refined lifestyle, while Aïda Hotel & Spa offers a contemporary experience combining comfort, well-being, and serenity.

Joining our group means becoming part of passionate teams, working in human-scale establishments, and contributing to creating memorable experiences for an international clientele, in a spirit of respect, professionalism, and friendliness.

Job Description

Within our hotel group bringing together Hostellerie du Pas de l’Ours and Aïda Hotel & Spa, the Reservations Manager plays a key role in the customer experience from the very first contact. A true ambassador of our establishments, you ensure optimal management of reservations while offering personalized and quality service to an international clientele.

Main Responsibilities

Manage individual and group reservation requests (phone, email, online platforms)
Advise clients on the choice of rooms, services, offers, and experiences available in our two establishments
Follow up on client files: confirmations, modifications, cancellations
Optimize occupancy rate and revenue in collaboration with management and reception
Update reservation systems and ensure the accuracy of information
Work closely with reception, housekeeping, and catering teams
Ensure compliance with quality standards and the group’s brand image

Profile Sought

Training in hospitality/tourism or similar experience in a reservations or reception position
Excellent presentation and strong customer service skills
Very good command of French and English (any other language is an asset)
Comfortable with IT tools and hotel reservation software (SynXis, Tomas, booking.com, Expedia)
Organized, rigorous, and able to manage priorities
Team spirit, flexibility, and attention to detail