Stadt Bern
Bern
12 hours ago
Section Leader Quality Assurance Emergency Call Center
- 10 February 2026
- 100%
- Bern
Job summary
Join the Directorate for Safety, Environment, and Energy, dedicated to safety and environmental protection. Be part of a supportive work culture with great benefits.
Tasks
- Lead the Quality Assurance team for emergency call centers.
- Create reports and quality assessments for management review.
- Coordinate audits and develop process documentation.
Skills
- Diploma in Quality Management or willingness to obtain it required.
- Strong communication and organizational skills needed.
- Proficient in IT and team leadership experience essential.
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About the job
The Directorate for Security, Environment and Energy is committed to safety, protection and assistance, environmental protection, sustainable energy supply and is responsible for building permit procedures as well as the Bern Zoo. Protection and Rescue Bern unites the professional and militia fire brigade of the city of Bern, the Bern rescue service and the civil protection organization Bern plus. It operates the emergency call centers 118 and 144. The prevention and intervention areas of Protection and Rescue Bern provide the best possible safety and protection around the clock – in the federal city, the Bern agglomeration and the canton.
Activities
- Professional and personnel management of the Quality Assurance team of the emergency call centers
- Preparation of reports and quality reports for the attention of the department management and the management team of the emergency call centers
- Development of the Quality Assurance team of the SRB emergency call centers according to the specifications of the department management and in accordance with the requirements of the company quality management
- Coordination and execution of audits in the emergency call centers
- Preparation of process documentation
- Ensuring process control such as financial processes and annual planning in the area of quality assurance
- Engagement in overarching, interdisciplinary projects and external committees
Profile
- Training as a certified quality manager NDS HF NDS or willingness to acquire this
- Certified paramedic HF / transport paramedic with federal diploma / professional firefighter with federal diploma or equivalent training
- Several years of experience in SNZ 144 or FNZ118 and in rescue service or fire brigade
- Several years of professional and personnel management experience at group or team leader level as well as leadership training or willingness to obtain it
- Cantonal leadership training at levels EfÜ 1 and 2
- High communication skills, social skills, teamwork, organizational talent
- Very good IT skills
Contact
If you have any questions, Jakob Böttger, Head of Emergency Call Center & Deployment Concept, will be happy to assist you, 031 638 98 26.
We look forward to receiving your application documents by
February 28, 2026.
