(Senior) Manager - Customer Experience & Digital Transformation
Key information
- Publication date:03 June 2025
- Workload:100%
- Place of work:Zürich
The Customer advisory team in KPMG is at the heart of delivering innovative and large-scale customer-centric transformation programs across all market and industry segments to help our clients reinvent their businesses for the digital age.
We support our clients on innovative projects related to the customer journey design and implementation covering areas such as: Omni-channel Customer Engagement, Commercial operating model, E-Commerce, CRM implementation projects, Customer and Product data management, etc.
The primary objective of this role is to manage the sales, delivery and fulfilment of our client projects, leading large and often multi-disciplinary teams.
We support our clients on innovative projects related to the customer journey design and implementation covering areas such as: Omni-channel Customer Engagement, Commercial operating model, E-Commerce, CRM implementation projects, Customer and Product data management, etc.
The primary objective of this role is to manage the sales, delivery and fulfilment of our client projects, leading large and often multi-disciplinary teams.
Your contribution to KPMG
We are looking for a blend of deep experience in customer experience and digital transformation to help us deliver new world-class digital capabilities to some of our largest Swiss and global clients.
Our projects run deep inside organizations. We enable the development of innovative new products and services and help our clients transform into customer-centric, cost-efficient businesses. Successful candidates will work collaboratively with teams and co-design solutions with broader KPMG teams and skills. Leading and supporting business development also forms part of this role.
Our projects run deep inside organizations. We enable the development of innovative new products and services and help our clients transform into customer-centric, cost-efficient businesses. Successful candidates will work collaboratively with teams and co-design solutions with broader KPMG teams and skills. Leading and supporting business development also forms part of this role.
- Lead complex transformation programs in customer experience, service excellence, operating model design and digital transformation.
- Collaborate in multi-disciplinary teams to deliver outstanding client work.
- Build and maintain strong relationships with key client stakeholders, including C-level executives.
- Work closely with Partners and Directors across service lines to deliver impactful customer solutions such as Voice of Customer platforms, Customer Relationship Management (CRM) or other front office contact technologies.
- Provide thought leadership on emerging trends and best practices in customer experience, digital strategy, and technology implementation
- Take a significant role in the growth of the team and wider practice. By mentoring Consultants and participating in the business development efforts.
This is what makes you successful
- Bachelor's degree and/or Master's degree in an appropriate field from an accredited college/university
- Minimum of 7 years' experience in Customer Transformation, Digital Technology or in a comparable environment. Experience working in Life Sciences is a plus.
- Have strong interest in the positioning and use of Customer Engagement technologies such as Salesforce and Microsoft Dynamics
- Demonstrate deep capability in one or more of the following areas: Digital Transformation, Customer Experience, Omni-channel engagement, Customer Insight, Sales Transformation, Customer Relationship Management (CRM)
- Extensive experience in end-to-end project management and business development, combined with leadership roles is essential
- Teamwork, good project and client management skills as well as excellent verbal and written communication skills
- Fluency in German and English and willingness to travel
Your benefits
We offer a range of generous benefits designed to help you thrive with us and benefit for life. Discover them below.
Discover KPMG - Become part of our team
We offer you a great place to build your career. KPMG's partners and professionals pride themselves on understanding our client's business strategy and needs. A challenging position in an international and fascinating environment is awaiting you.
With 300 different auditing and advisory service opportunities, our people can choose the career path that suits them best. Through our competencies in business transformation as well as ESG consulting, we support our clients in today's biggest challenges. We are a purpose-led and values driven company where your insight can create opportunities for you and contribute to a better future. Do work that matters, supported by a community that values difference and cares about you. Gain learning that'll last you a lifetime and be recognized for the impact you make. Find opportunity everywhere with KPMG.
We offer you a great place to build your career. KPMG's partners and professionals pride themselves on understanding our client's business strategy and needs. A challenging position in an international and fascinating environment is awaiting you.
With 300 different auditing and advisory service opportunities, our people can choose the career path that suits them best. Through our competencies in business transformation as well as ESG consulting, we support our clients in today's biggest challenges. We are a purpose-led and values driven company where your insight can create opportunities for you and contribute to a better future. Do work that matters, supported by a community that values difference and cares about you. Gain learning that'll last you a lifetime and be recognized for the impact you make. Find opportunity everywhere with KPMG.
Do you have any questions?
Do you have any questions?
Rebecca Werner
Experienced Hire Recruiter
+41 58 249 22 85
Rebecca Werner
Experienced Hire Recruiter
+41 58 249 22 85
KPMG
8036 Zürich
8036 Zürich
