Digital Products and Services Manager (100%)

About the job

We are ISO, the largest developer of International Standards. We bring together experts, to share knowledge and develop standards that provide solutions to global challenges. This is because we believe that great things happen when the world agrees. We have an exciting opportunity at our Central Secretariat in Geneva.

ISO is committed to be an equal opportunity employer and to

creating a culture and environment where each employee is an active contributor

to our collective success. All qualified applicants will receive consideration

for employment without regard to ethnicity, religion, gender, gender identity

or expression, sexual orientation, national origin and culture, disability, or

age.

Digital Products and Services Manager (100%)

Role

ISOlutions equips ISO member standards development

organizations with integrated digital services that support their national

standards development and dissemination processes. Built on ISO international

best practices, it is intended to help subscribers conduct national standards

development, collaboration, publication, and disseminate standards more

efficiently, leveraging shared infrastructure, interfaces to ISO’s systems, and

common solutions that reduce complexity and cost. By streamlining operations,

subscribers boost efficiency, ensure the highest quality standards and

contribute more effectively to global standardization work.

Today, ISOlutions is transitioning into a phase of

growth and expanded member adoption. ISO is seeking dedicated leadership to

shape ISOlutions' evolution as a strategic, high‑value digital

service for ISO stakeholders. The Digital Products and Services Manager will be

responsible for guiding the ongoing advancement and expansion of ISOlutions,

ensuring the provision of high‑value, user‑focused services

to ISOlutions subscribers.

The incumbent will contribute to and coordinate the

ISOlutions services roadmap within the framework of the broader ISO strategy

and the organisation’s ITDS roadmap. This includes liaising with other relevant

initiatives to identify opportunities that ISOlutions subscribers may be able

to leverage in the future, supporting the long‑term evolution and

enhanced capability of the service.

Success in this new role requires the ability to

apply product leadership principles to manage and evolve ISOlutions as a

strategic service, and a thorough grasp of the ISO system as a whole, including

its organisational structures, governance processes, and interrelated

programmes. The role must be able to operate effectively at both strategic and

operational levels, engaging closely with members and stakeholders to maintain

and enhance the relevance, quality, and impact of ISOlutions.

The position forms part of the Information Technology and

Digital Services (ITDS) department.

Key responsibilities

• Guide the evolution, scaling, and enhancement of ISOlutions to strengthen services overall.
• Contribute to the ISOlutions roadmap in alignment with the ITDS roadmap, ISO strategy, and organisational priorities.
• Design service plans, roadmaps, and resource planning processes.
• Liaise with other relevant initiatives to identify opportunities for future service integration and subscriber benefit.
• Manage subscriber relationships through proactive engagement, ensuring satisfaction, trust, and retention.
• Act as the primary contact point for ISOlutions subscribers, ensuring timely and effective communication and resolution of issues.
• Develop and implement targeted outreach to attract new subscribers and expand ISOlutions’ reach.
• Plan, coordinate, and oversee activities, projects, and events associated with ISOlutions.
• Work collaboratively with technical and business teams to ensure effective integration of ISOlutions within the broader ISO ITDS ecosystem.
• Monitor user feedback and implement continuous improvement actions.
• Manage the ISOlutions pricing strategy, pricing model, overarching budget and related activities
• Ensure compliance with organisational standards, policies, and information security requirements.

Report to: Head of Project Portfolio and Services

Qualification and Experience

• University degree in Information Technology, Digital Services, Business Administration, related discipline, or equivalent professional experience.
• Minimum of 10 years of relevant experience in service management and customer engagement, including leadership responsibility.
• Proven product leadership experience within complex organisational environments.
• Demonstrated track record in delivering and enhancing digital services for external stakeholders or members.
• Proven ability to expand and refine services through process optimisation and innovation.
• Understanding of the ISO system, including structure, governance, and strategic priorities, would be a plus.
• Knowledge of the ISO ITDS ecosystem, with demonstrable ability to align technical capabilities with member needs, would be a plus.
• Fluency in English, with strong written and oral communication is required.

Skills

• Excellent organisational skills with the ability to prioritise multiple deliverables and meet deadlines.
• Strategic thinking capability combined with a pragmatic, hands‑on approach.
• Strong analytical and problem‑solving abilities.
• Demonstrated customer focus and outstanding relationship‑building skills.
• Clear and confident communication skills, effective in engaging with senior stakeholders across diverse cultural contexts.
• Collaborative mindset with the ability to foster teamwork and knowledge sharing.
• Adaptability and resilience in response to changing priorities and technological developments.
• Adheres to ISO's core values of Respect, Integrity, Collaboration, Growth Mindset, and Pushing Boundaries.
• Solid understanding of ISO digital ecosystem would be a plus.

Deadline for applications: 8 March 2026