Customer Service Support I - Parts (Remote - Eastern Time Zone residency required)

Customer Service Support I - Parts (Remote - Eastern Time Zone residency required)

Belimed is a leading supplier of medical and surgical instrument sterilization, disinfection, and cleaning products and services. We are headquartered in Zug, Switzerland, and look back on more than 50 years of history. We have offices in 9 countries worldwide and are represented in over 80 countries thanks to a strong network.

We believe that great teams are the key to our success. At Belimed, you will work in an international environment with talented people, all of whom have dedicated themselves to making a difference in the safety and health of patients and medical staff.

Your tasks

The Customer Service Support I (CSS I) assists customers with part identification, spare parts order processing, work order close out & invoicing. The CSS I will maintain the service database by entering & updating equipment warranties & other information. This position also assists in data collection, entry, and extraction of data from SAP.

Compensation: $25.00 / hour

How you will impact Belimed and our clients

Provide timely and accurate part identification & delivery times to customer

Process spare parts and consumable orders in SAP for customers

Communicate with warehouse personnel to ensure accurate delivery methods and gather tracking information

Administer RMAs for customers, invoice all spare part & consumable orders

Assist customers and Finance in the resolution of billing and payment issues

Communicate any consumable pricing discrepancies to team lead

Initiate quotes for service work orders under service contracts, third-party vendors, and billable non-contract repairs

Collect purchase orders for service orders, work closely with the purchasing department

Research & annotate the closing of work orders associated with service contracts

Adjust service billing where required, invoices all work orders

Notify management of any issues, concerns, or customer satisfaction problems

What you need to succeed

High school diploma or equivalent

At least 1 year of high volume inside sales/order entry experience

Experience in high detailed work involving data entry and analytical skills

Experience with SAP or another ERP system

Proficiency in MS Office Suite with emphasis in Outlook, Excel, and Word

Excellent verbal and written skills

Demonstrated strong customer service skills via phone and email

Exceptional organizational skills with high attention to detail

As a full-time team member, you will be eligible for our excellent benefits package to include medical, dental, vision insurance, 401(k) with a company match, paid time off, paid holidays, paid parental leave, flexible work from home options and more!

Belimed, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. EOE

Resume submittals from individual recruiters or third party recruiting agencies will not be considered for this opportunity at this time.