Assistant Concierge

About the job

The Fairmont Monte Carlo is a luxury hotel located in the heart of the Principality of Monaco. It features 596 rooms, suites, and residences as well as four restaurants, three bars, a Fitness Center, a Spa, two swimming pools, Room Service, and a Catering service.

Reporting to the Assistant Chief Concierge, the essential responsibilities and functions of the position include, but are not limited to:

• Consistently provide a professional, friendly, and engaging service
• Assist the Concierges in daily operations
• Responsible for routine administrative tasks (recording schedules, weekly schedule summaries, filing/archiving, stock management, training scheduling, etc.)
• Participate in mail management, reception, and delivery of client packages
• Respond to clients' oral and digital requests at the Concierge desk quickly, accurately, and professionally according to LQA standards.
• Anticipate client needs
• Ensure the distribution of accurate information to our clients regarding hotel services, Monaco and regional attractions, restaurants, theaters, special events as well as other available services
• Promote hotel services and secondly, the businesses and services working with the hotel
• Offer external services if neither of the two options suits the client
• Ensure regular and effective communication between the Concierge office and any other hotel department
• Develop professional, technical, and interpersonal knowledge through contact with senior concierges
• Demonstrate an attitude consistent with the Chain and the Association of the Golden Keys
• Progress positively towards a Concierge position

• Experience in Accommodation in a luxury hotel
• Fluency in French and English – a third foreign language would be a plus
• Ability to write letters and emails in several languages
• Proficiency in Microsoft Office and Opera Cloud,
• Excellent presentation
• Ability to work in a team
• Ability to take initiative
• Demonstrate autonomy

• Meal allowance
• Transport allowance
• Company health insurance with 50% coverage by the social fund
• Discounted rates within the hotel (restaurant, hairdresser, spa…)
• Discounted rates at Accor group hotels