For our client, a market leader in the manufacturing industry we are looking for a Customer Service Representative to join the EMEA Sales Operations Team based in the modern offices in Schaffhausen

Customer Service Representative (m/w/d/) 100%

For our client, a market leader in the manufacturing industry we are looking for a Customer Service Representative to join the EMEA Sales Operations Team based in the modern offices in Schaffhause

Description

As the first interface to our customers, you are key to create a positive, professional environment in which our customer feels welcome and supported at its best.

• Act as the first interface towards customers by creating a professional environment in which they feel welcome and supported in regard to any questions related to products
• Take inbound customer calls for sales and service
• Process sales quotes, orders, and service requests in a timely and accurate manner
• Ensure that customers receive the right support for their procurement and service needs
• Follow-up, meet commitments and be very accurate
• Clarify service-related questions
• Maintain account team relationships and transfer leads as appropriate

Profile

Successfully completed commercial education or equivalent

• First working experience in customer service or sales support, preferably within an international environment
• French and English fluent in written and oral is mandatory
• Good knowledge of MS Office applications, Knowledge of Oracle is an advantage
• Customer care is your second nature
• Excellent support attitude
• Outstanding communication skills
• Ability to work independently in a multicultural environment
• Stress resistant, self-motivated, results driven

Job Offer

If you are looking for a new challenge in an interesting environment with modern employment conditions, we look forward to receiving your application.

Michael Page Switzerland
Alain Bourquin