Position:

Perform role of Service Desk Analyst. Act as single point of contact for all employees for IT related issues.

Experience required:

1/2 years Helpdesk or customer service experience desired.

Good level of English

Main responsabilities:

Answer customers e-mails and telephone calls in a polite and courteous manner.

Remain calm and polite when faced with customers annoyed by IT problems

Analyse situations reported by customers to determine if the impact is minor medium, high or critical, in order to define priority of case handling

Fully document Titan tickets to ensure that they contain pertinent and up-to-date information

Resolve customer problems 

Document solutions in Titan Knowledge Base

Ensure proper follow-up and communication with customers in a timely manner